Customer Support Officer

Customer Support Officer

Arventa was founded in 1996 and supports more than 3000 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor - www.whsmonitor.com.au.

As a key stakeholder in our customer support team, you will be responsible for ensuring the success of our many clients using our software platforms to streamline, and automate risk processes.

The role:

The Customer Support Officer will assist in leading customer and partner success initiatives. We are seeking a technically savvy Customer Support Officer with a strong drive for results.

As a result of our extensive growth, we are currently adding multiple specialists to our national operation.

The key responsibilities of the position include:

• Building strong relationships with our existing customers in Australia
  
• Management of ongoing communication with clients 
  
• Ensuring continued client satisfaction 
  
• Identifying opportunities to expand product adoption 
  
• Provide support for use of our Software as a Service (SaaS) platform
  
• Collaboration with our Sales Team
  
• Collaboration with our Executive Team
  

Requirements

• 1-4 years customer support experience
  
• Sound technical knowledge/skills (desirable) 
  
• Excellent telephone communication skills
  
• High degree of self-motivation and ambition
  
• Positive, confident and determined approach
  
• Problem solving skills 
  
• Desire to work as a part of a winning team
  
• Ability to understand and explain technical concepts
  
• Strong organisational and analytical skills with a keen attention to detail
  

Prior to commencement, successful candidates will be required to:

• Undergo a pre-employment National Police Check.
  
• Supply copies of all educational qualifications 
  

Benefits

PERKS

• We pride ourselves on upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
  
• Growth opportunities
  
• Regular professional development
  
• A strong emphasis on work/life balance, including weekly and monthly office social activities
  

OUR TEAM & CULTURE

We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.

We're here to win: We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.

We love this stuff: We hire smart, fun, talented people who want to make a difference.

We've got each other's backs: We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.

We're owners and we act like it: We take initiative, act with urgency and are accountable for results. We're all engaged.

Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.

This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry. 

The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.

This is a full time, in the office role. 

Note that only short-listed candidates will be contacted.