Call Centre Team Leader

Be bold. Be creative. Be part of the fight for a green and peaceful future.

• tackling climate change by stopping emissions from fossil fuel extraction at source; and 
• protecting nature, including our oceans and forests, by stopping the largest sources of environmental destruction like industrial fishing and deforestation.

Whatever your role at GPAP, you’ll be part of something bigger: a passionate global movement that sparks action, holds decision‑makers to account, and drives lasting change for people and the planet. This is an opportunity to use your skills, creativity, and commitment to help shape a future worth fighting for.

CALL CENTRE TEAM LEADER

Role: Full time, Permanent Position 
Hours: 

• Monday - Thursday: 10:45am - 6:45pm
• Friday: 9am - 5pm

Location: Working onsite at our Head Office in Rosebery, Sydney

THE TEAM

You’ll be joining our vibrant, high performing in-house telefundraising team. We are a close-knit, driven, and values led group passionate about engaging the public, building long term supporter relationships and directly securing the vital funds needed to power Greenpeace’s critical environmental campaigns.

THE ROLE 

As the Call Centre Team Leader, you will play a pivotal dual role; combining active fundraising with daily operational leadership. Split evenly (50/50), you will lead by example on the phones while partnering with the Call Centre Manager to foster a highly motivated, accountable and supportive team environment.

Key responsibilities include:

• Outbound Calling (50%): Lead from the front in delivering high-quality outbound calls across acquisition, upgrade, reactivation, and retention campaigns. Consistently hit your own targets and set the standard for best-practice supporter engagement.
• People Leadership and Coaching: Conduct regular 1-on-1s, deliver constructive feedback, partner with our Call Centre Coach, and support individual growth (including managing performance processes when required).
• Operational Management: Coordinate daily workflows, staffing rosters, campaign allocations, and dialling strategies. Step up as the operational lead for the Contact Centre during the Call Centre Manager's absence.
• Quality and Compliance: Monitor call quality, maintain accurate CRM records, handle supporter escalations and ensure strict compliance with fundraising regulation and privacy laws.
   

THE IDEAL CANDIDATE

We are looking for an energetic, resilient leader who thrives in a fast-paced, target-driven environment and cares deeply about protecting our planet.

It is essential in this role to have strong leadership ability to motivate, inspire, and foster a psychologically safe, inclusive team culture. Whilst also operating with a high level of emotional intelligence, empathy, and adaptability under pressure.

You’ll also have:

• At least 2 years’ experience in telefundraising or sales.
• At least 1 year’s experience mentoring, coaching, or leading a team in a sales or call centre environment.
• Proven experience with CRM systems, auto-dialers, call monitoring tools, and basic HR/timesheet software.
• A deep passion for environmental issues and alignment with Greenpeace’s core values.
• Outstanding phone communication, active listening, and objection-handling skills.
• Strong organisational skills to manage workflows, rosters, and competing campaign priorities.

We recognise that sometimes the right person for a job is based on personal qualities and not just qualifications. If you are not sure whether you are qualified, we would strongly encourage you to make an inquiry or go ahead and apply

WHAT WE CAN OFFER YOU 

• Be part of a globally respected brand: Work with one of the most influential names in the environmental NGO space, backed by five decades of courageous campaigning.
• Direct Purpose & Impact: Work every day knowing your efforts directly fund critical campaigns protecting our oceans, forests, climate, and biodiversity.
• Workplace designed for impact: Enjoy our purpose-built head office in Rosebery, Sydney, a space created to foster collaboration and creativity.
• A Vibrant Work Culture: Join an inclusive, respectful workplace where team wins are celebrated, ideas are welcomed, and people always come first.
• Hands-On Leadership Development: Step into operational responsibility and develop your career alongside supportive managers in an iconic global organization.

HOW TO APPLY

1. Read the full Job Description.
2. Submit a Cover Letter (of no more than 1 page) and Resume (of no more than 3 pages) by clicking the ‘Apply’ button. 
3. Applicants who do not submit a Cover Letter will not be considered. 

GPAP is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognise and value the benefits and strengths that diversity brings to our employees and the whole organisation and we thrive in an environment that encourages respect and trust.

Note: Not all responsibilities and competencies listed in the Job Description need to be addressed; it is left to the discretion of the applicant which to focus on.

We respectfully request that Recruitment Agencies do not submit applications for this position.

Applications close on 30th August 2026.