Services and Support Manager- Disability Film Sector

Remote | Anywhere in Australia SCHADS Level 4.1 | $93,600 FTE + super (pro rata) Part-time | Mix of 3- and 4-day weeks. Fixed term from November 2026 to June 2027.

Bus Stop Films is an award-winning, disability-inclusive organisation using filmmaking to change lives. We are a not-for-profit social enterprise, proudly female disability-led, creating pathways, building confidence, and facilitating employment opportunities for people with disability across the screen and advertising industries.

We’re looking for a Services & Support Manager to lead participant engagement and support services across our national Accessible Filmmaking Program. You’ll oversee Support Workers, Corporate Services staff and volunteers, ensuring high-quality, person-centered support is delivered across all locations.

This role blends leadership, coordination, problem-solving, conflict resolution and administration. You’ll work closely with participants, families, carers, program staff and external stakeholders to ensure every student has a safe, inclusive and positive experience.

You’ll report to the General Manager of Programs.

Contracted Hours

• Nov: Mon, Tue, Thu (22.8 hours per week)

• Dec–Jan: Mon–Thu (30.4 hours per week)

• Feb–Jun: FTE Mon, Tue, Thu (22.8 hours per week)

Weekend emergency calls may occur infrequently.

What you’ll do

• Lead, support and develop Support Workers and Corporate Services staff

• Oversee recruitment, onboarding and compliance for support staff

• Deliver Access Training and contribute to training resources

• Provide NDIS guidance to participants and families

• Build strong relationships through regular communication and wellbeing check-ins

• Manage participant onboarding, enrolments and attendance

• Host NDIS support calls with participants and carers

• Prepare risk assessments, incident reports and end-of-block summaries

• Respond to concerns, facilitate mediations and escalate issues where needed

• Maintain CRM accuracy and support implementation of CRM systems, participant profiles and program documentation

• Brief support workers for inclusive film sets and support filming days as required

• Support excursions, film projects and community engagement activities

What you’ll bring

• Qualification in Disability, Social Work, Psychology, Counselling or similar (or equivalent experience)

• Experience with NDIS frameworks

• Experience managing staff

• Excellent communication and conflict-resolution skills

• Strong administration and organisational capability

• Ability to work autonomously in a remote environment

• High attention to detail and strong problem-solving skills

Desirable

• Mental Health First Aid

• Crisis intervention training

• Experience delivering training

• Knowledge of film, arts or community sectors

Requirements

• Working With Children Check

• Police Check

• NDIS Check

What we offer

• A supportive, inclusive, creative workplace

• Flexible working arrangements

• Salary sacrifice options

• Birthday leave

• Time off during the festive season

• Opportunities to grow skills in filmmaking, disability and inclusion

• The chance to be part of something genuinely meaningful

Key Selection Criteria

1. Qualifications & Experience

Essential

• A relevant qualification in Disability, Social Work, Psychology, Counselling, or a related discipline (or equivalent industry experience)

• Demonstrated experience working within NDIS frameworks

• Experience managing and leading staff

• Excellent communication and conflict resolution skills

• High-level administrative skills

• Demonstrated ability to work autonomously in a remote environment

Desirable

• Mental Health First Aid certification

• Crisis intervention training

• Experience delivering training or facilitation

• Knowledge of the film, arts, or community services sector

2. Customer Service, Interpersonal & Stakeholder Engagement Skills

Demonstrated ability to navigate difficult conversations with a range of stakeholders while maintaining professionalism and confidentiality

3. Communications, Administration & Technology Proficiency

Confidence with general office procedures and filing systems

Proficient use of technology including Google Workspace, Zoom, AI tools, Canva, project management software, and CRM systems

4. People Leadership & Management

Demonstrated experience managing employees and contractors remotely, including recruitment, development, support, and performance management

5. Problem Solving, Flexibility & Adaptability

Skilled in identifying patterns and potential issues before they arise, with a demonstrated track record of implementing effective solutions

A high level of accuracy and attention to detail, with a commitment to precise record-keeping and minimal errors

6. Autonomy & Remote Work

Proven ability to meet deadlines and work independently while achieving desired outcomes in a remote setting

Ready to apply

If you’re passionate about inclusion and want to help deliver life-changing programs, we’d love to hear from you. Apply with your CV and a short cover letter addressing the key selection criteria, only applicants that submit tis will be reviewed. No agency referrals will be accepted for this role.

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