Casual Customer Service Officer

• An opportunity to deliver exceptional customer service in a community focused environment
• Flexible work options, super up to 16% + employee perks 
• Free Cockburn ARC gym membership and wellness programs 

About Us

The City of Cockburn is centrally located in the southern suburbs of Perth, on Whadjuk country. We’re a place of experiences, just 20 minutes’ from Perth city, with everything from pristine beaches and wetlands to theme parks and world-class recreation facilities.

At the City of Cockburn, we’re more than just a local government – we’re a vibrant, forward-thinking organisation that puts our people first. Our team is united by a shared desire to make an impact by helping to achieve our vision - Cockburn, the best place to be.

About the Role

We now have a fantastic opportunity for Customer Service Officers to join the Cockburn ARC team, delivering frontline customer service and supporting daily reception and administrative operations within a busy recreation facility.

Reporting to the Customer Service Supervisor, this role works collaboratively with team members across our facility to ensure efficient service delivery, consistent customer experience and the smooth day-to-day operation of reception services.

About you

We’re seeking a reliable and customer-focused individual who can deliver consistent, high-quality service in a fast-paced environment. The successful applicants will be effective communicators with strong organisational skills, able to manage multiple tasks, handle enquiries efficiently, and maintain accurate processes. They will contribute positively to a team environment, adapt to changing operational needs, and support smooth day-to-day operations while ensuring welcoming professional experiences for all customers.

Besides demonstrated experience, you’ll need to have:

• Customer service experience, equivalent combination of skills, training and experience
• Proven ability to perform accurate and compliant cash handling, including till balancing and reconciliation
• Capacity to work flexible hours between 5am-9pm weekdays and/or 7am-6pm weekends
• Provide First Aid and CPR Certificate
• Current WA ‘C’ Class Drivers License.

If this sounds like you, we invite you to apply today and make an impact.

Salary and Benefits: Salary range from Level 2 Step 1 – Step 4 ($45.49 to $49.07 per hour inclusive of 25% casual loading) of the City of Cockburn Industrial Agreement 2025, based on qualifications and experience.

Need more information?  We encourage applicants to read the position description for a full understanding of the role before applying. For a confidential discussion about the role, please contact Chloe Speyers, Customer Service Supervisor on (08) 9411 3***.

Apply: Hit the apply button and follow the prompts.

If you want to make your application stand out from the crowd, you can address the essential criteria (skills, knowledge, experience and qualifications) detailed in the Position Description in a separate document of no more than two pages and submit with your application.

To be eligible for this role you must be legally permitted to work in Australia on a full-time permanent basis. All applicants are required to undergo a pre-employment process which includes a fitness for work assessment, alcohol and drug screening, qualification/licence checks and a Nationally Coordinated Criminal History Check.

Closing Date: Friday 25 September 2026 at 5pm. The City of Cockburn reserves the right to commence shortlisting and close the advertising period early. We are currently not accepting applications from agencies.

We value equal opportunities for all which is why the City of Cockburn strongly encourages candidates from diverse backgrounds to apply. Every applicant is valued here.

Attachments:
- Position Description - Casual Customer Service Officer.pdf