Senior Business Analyst

Great opportunity within our Airline Operations Technology teamWorking on challenging and exciting initiativesAccess to a range of employee benefits, including our world-class staff travel program
The Senior Business Analyst will support the delivery of key projects and lead coordination of software and system changes focusing on business processes, new products, and operational improvements. As part of the Airline Operations Technology team, you will work with the business to support projects and initiatives from ideation to completion. This role may entail escalation of Operational Support for critical applications under the portfolio.
Key ResponsibilitiesApplying best practice BA methodologies including effective use of data and process modelling, to clearly define business and system requirementsLiaising with technical delivery teams and vendors to deliver outcomesFacilitating stakeholder meetings to communicate updates and drive project outcomesAnalysing and designing solutions, working with product owners and architecture team to document solutions that meet business requirementsCoordinating with technical delivery/development teams and vendorsValidating and testing changes, working with users and testing teams to complete testing, and support Testing and Quality Assurance through documentation of testable requirementsManaging software changes and releases, including preparing delivery and implementation plans and managing application configurationsPlanning and executing implementation/cutover activitiesEvaluating planned system and software changes to minimise risk and operation issues, ensuring changes are documented according to IT Change Management processes.Documenting existing and new processes as required, promoting standard operating procedures and updating the team’s knowledge base and delivery templatesProviding additional support to systems support teams when neededWhere required, assist with planning and managing system implementation including user training, change and communication planning and delivery
You’ll HaveMinimum 5 years’ experience working in a business analyst roleTertiary qualification in business / Information Technology and/or CBAP beneficialExperience with both Agile and Waterfall project methodologies to deliver successful outcomes in large-scale IT project initiativesStrong stakeholder engagement and management skillsAbility to analyse quantitative data to pinpoint problems and opportunitiesProven ability to work collaboratively with cross-functional teamsStrong analytical and problem-solving skillsExcellent written and verbal communication skills with the ability to communicate complex thoughts and ideas clearly to a variety of audiences.Strong business acumen with the ability to understand commercial, operational and customer experience impactAirline or travel industry experience is desired
Your Life At Jetstar Is Unlike Any Other
Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s take off together
We can’t wait to hear from you.
Applications will close on the 11th of August - Apply at the earliest to be considered!