About the role:
The Digital Activation Manager is responsible for the end to end delivery across their clients ensuring a high standard on brief responses, WIPs, business/quarterly reviews, reporting and campaign performance. This role must ensure the performance of all client accounts within their team and that clients’ investment delivers against their business objectives whilst also building exceptionally strong relationships with them. The Digital Activation Manager is also responsible for supporting, coaching, developing and overall management of their team.
What you will do with us:
• Full ownership of output on tier 1, 2 & 3 clients. Engaging Directors when required, ensuring no basic errors and strong performance.
• Working with Execs to review and respond to client briefs. Ensuring smooth implementation and delivery of Google and Facebook campaigns.
• Accountable for the accuracy of implementation, reporting within your team, and ensuring campaigns deliver against client KPIs.
• Developing strong working relationships with their Digital Activation team and wider agency, building your personal brand within the agency.
• Ability to manage upwards when required.
• Work closely with our preferred vendor partners and building a professional working relationship
• Positive, solution orientated attitude.
• Excellent communication skills with close monitoring & escalation of issues in a timely manner.
• Ability to guide all members of the team from a product/tech standpoint and troubleshoot day to day queries with minimal involvement from directors.
• Working closely with Directors to ensure quality control processes are adhered to. Identifying issues and streamlining where necessary.
• Sharing of knowledge, innovations and insights with the wider team.
Works autonomously to meet client objectives & deliverables.
• Develops and implements ways of working with each client, to ensure an effective and efficient operating rhythm.
• Delivers thought leadership on all accounts, developing best in class strategies to deliver on clients objectives.
• Accountable for ensuring we hit designated client’s business KPI’s. Continually striving to optimise and improve performance.
• Focused on building strong professional relationships with clients, including senior client contacts.
Working closely with Directors on client presentations, meetings, WIPs & road-maps.
• Identifies new opportunities to leverage Spark Foundry’s broader teams and capabilities to resolve clients challenges and deepen our partnership.
• Full accountability for monthly invoicing ensuring no errors and timely completion.
• Reconciles budgets and executes any changes that may be required.
• Forecasts spend and revenue, flagging any potential over servicing/under servicing with director
What You’ll Bring:
· Advertising agency experience preferred.
· Strong experience in Paid Search and Social Media Marketing, with a solid understanding of digital media strategies. Programmatic experience is an advantage.
· Good knowledge of the Australian media landscape.
· Advanced proficiency in Microsoft Office, particularly Word, PowerPoint and Excel.
· Strong analytical skills with the ability to manipulate data, identify trends and deliver actionable insights.
· Proven ability to build and maintain professional relationships with internal teams, media partners and clients.
· Collaborative and motivating team player who enjoys mentoring, coaching and developing others while managing stakeholder expectations effectively.
· Excellent communication, presentation and interpersonal skills, with the confidence to influence and guide key stakeholders.
· Highly organised, with the ability to manage multiple priorities in a fast-paced environment.
· Exceptional attention to detail and commitment to delivering high-quality work.
· Naturally curious and committed to continuous learning, staying current with industry developments, emerging technologies, beta products and innovative testing opportunities for clients.
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