International Services Coordinator - Hybrid WFH

About the Role:

Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. We are now looking for an enthusiastic International Coordinator who has the ability to listen to and respond to domestic and international clients service needs.

The International Services Coordinator is primarily responsible for ensuring the smooth Import/Export of client’s goods is executed through efficient administration, document control and system maintenance, and will be responsible for servicing Import/Export related queries from both private clients and overseas agents, all the while ensuring that strict Customs requirements are adhered to at all times.

Some of what you will be doing;

• Manage Import/Export enquiries from both individual private clients and overseas agents.
• Provide accurate pricing & quotations for phone quotes.
• Recording container movements in a timely manner.
• Ensure Customs and Quarantine Department requirements are met.
• Liaise with clients regarding Customs, Quarantine and individual country requirements
• Ensure systems are kept updated with relevant information.
• Accurate and timely invoicing
• Replying promptly and efficiently to private clients & overseas agents queries regarding shipments

About you:

Ideally you will have experience in International Importing and/or Exporting of goods. You will have demonstrated success in managing client expectations in a service delivery environment, and an ability to develop strong client and inter departmental relationships quickly.

What else we are looking for;

• Demonstrated experience in Imports and or Export environment (2+ years)
• Household goods experience (an advantage)
• Advanced computer skills
• Strong communication skills –verbal, written
• Strong Relationship building skills including negotiation & conflict resolution skills
• Ability to prioritise workloads and meet timelines, whilst working under minimal supervision
• Strong problem-solving skills
• Strong estimating experience
• At least with 2 years’ experience in a similar role in a medium to large-size Company
• Be able to attend 2 days per week working from the Kent Branch in Yennora

You may not fit the requirements 100% but that's ok, we focus on training and development. If you are looking for a career and not just a job, you're in the right place!

About Us:

Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.  

Benefits:

• We offer a competitive salary plus super
• Our Kent CARE Program is dedicated to staff wellbeing and mental health 
• Numerous employee reward platforms
• Salary packaging and salary sacrificing
• Early wage access
• Corporate discounts for utilities and health insurance
• Staff discounts on storage and removals services 
• Novated Leasing
• Company wide recognition program
• We believe in inclusiveness and workplace equality 
• We’ve recently invested 2M into our digital technology
• 5 star rated onboarding experience
• 1 in 3 roles are filled internally, we love promoting from within
• Diverse business areas that offer plenty of career opportunity