Sales Administrator

At Allight, we deliver world-class power and lighting solutions to customers across mining, industrial, agriculture, government, commercial and civil construction sectors. Our continued success is built on the quality of our products, the strength of our partnerships, and most importantly, our talented and dedicated people.

About the role

Be the connection between our customers, sales team and operations. You'll play an important role in managing enquiries, coordinating orders and keeping information accurate across our sales systems. This is a varied role combining customer service, sales administration, order management and business systems support. You'll work closely with customers and internal stakeholders to keep orders moving, communication clear and commitments visible from quote through to completion.

Key responsibilities

• Support sales administration across CRM, ERP, Power BI and related business systems, with a focus on data integrity, reporting and process compliance.

• Respond to and qualify customer enquiries through calls, the sales mailbox and email, directing requests to the right internal contact when required.

• Prepare and issue quotations for standard products in line with approved pricing, availability and commercial guidelines.

• Provide timely updates on live orders, including status, expected delivery dates, production progress, transport arrangements, invoicing requirements and issue resolution.

• Vet and process CRM sales handoffs, enter customer orders into the ERP system and manage orders through to completion.

• Monitor order lines, open-order reports, delivery dates, status codes, advance invoicing and weekly stock-list updates.

• Coordinate with Finance, logistics, sales, service and other stakeholders to support delivery, credit clearance, returns, service desk tickets and customer outcomes.

• Maintain procedures, training materials and user guides, and contribute to system improvements, process changes and user acceptance testing.

About you

• Experience in sales administration, customer service or internal sales support, ideally in a B2B, equipment or distribution environment.

• Working knowledge of CRM and ERP systems, Microsoft Dynamics, Power BI and Excel.

• The ability to maintain accurate customer, opportunity, order and reporting data.

• Clear customer communication skills, including preparing quotes, qualifying enquiries and providing practical updates.

• An understanding of order processing, delivery coordination, invoicing support and issue resolution.

• Strong attention to detail when monitoring orders, delivery dates, stock and customer commitments.

• A proactive, organised and collaborative approach to competing priorities, process improvement and problem solving.

About us

At Allight, we're looking for a proactive and customer-focused Sales Administrator to support our sales operations and help deliver a positive customer experience.

Why Allight?

• Supportive team environment

• Career development opportunities

• Recognition program (Illuminate)

• Onsite parking

• Exposure to industry-leading products and national projects