Customer Service - Forwarding

Customer Service Specialist - International Freight Forwarder

Sydney or Melbourne

Are you looking to join a global freight forwarding organisation while still enjoying the benefits of a close-knit, people-focused culture? Our client is a well-established international logistics provider with a strong Asia-Pacific presence, offering the best of both worlds, the resources and opportunities of a global business combined with the accessibility, flexibility and supportive culture of a local team.

With a stable Australian workforce and a strong commitment to innovation, they are investing in their own technology, systems and tools to continuously improve the way they operate. This is an exciting opportunity to join a progressive organisation that values its people and is focused on future growth.

The Opportunity

Reporting to the Customer Service Manager, youll take ownership of a portfolio of key clients, ensuring their international freight movements are managed efficiently while delivering an exceptional customer experience.
Working closely with customers, overseas offices, operations teams and management, you will play a key role in ensuring shipments move seamlessly from booking through to final delivery.

This is an excellent opportunity for an experienced Customer Service professional who enjoys building relationships, solving problems and taking ownership.

Your Responsibilities

• Manage a portfolio of key customer accounts
• Coordinate international Air & Sea Freight shipments from booking through to delivery
• Provide proactive communication and updates to customers
• Liaise with overseas offices and global agents to ensure shipment deadlines are achieved
• Maintain accurate shipment milestones and documentation
• Ensure customer SOPs are followed and continually improved
• Prepare customer KPI reporting
• Resolve operational issues efficiently and professionally
• Coordinate Customs, Biosecurity and compliance requirements
• Ensure accurate and timely invoicing
• Build strong relationships with customers and internal stakeholders
• Contribute ideas to improve processes, systems and service delivery

About You

To be successful in this role, you will have:

• Previous experience within International Freight Forwarding Customer Service
• Strong understanding of Import and/or Export Air & Sea Freight operations
• Experience managing customer accounts and shipment requirements
• Experience using CargoWise or similar freight forwarding systems
• Excellent communication and relationship-building skills
• Strong attention to detail and organisational skills
• A proactive, solutions-focused attitude
• Ability to work autonomously while being part of a supportive team

Why Join?

• Enjoy the stability of a successful Australian team with global backing
• Work within a genuine people-first culture
• Be supported by experienced and approachable management
• Flexible hybrid working arrangements (2 days working from home)
• Opportunity to work with modern systems and innovative technology
• Be part of a business that invests in continuous improvement and future growth
• Long-term career opportunities within a progressive organisation

If you are looking for your next career move with a company that combines global capability with a personal, supportive culture, we would love to hear from you.

Location

Sydney - Southern Sydney
Melbourne - Melbourne Airport Precinct

Salary Level

$80,000 - $90,000 + Super (pending experience)

Contact

Apply now or contact Nicole Reynolds on 0459 100 *** for a confidential discussion.

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