LUX Venue Manager - HOYTS Carousel

Let’s talk about HOYTS:
Working at HOYTS means being part of the team that keeps the magic of the movies alive. Our Cinema Crew play a hands-on role in creating smooth, enjoyable experiences for every guest - from the moment they arrive to the moment the credits roll.
Within HOYTS, HOYTS LUX is our premium dine-in cinema experience. It takes everything people love about HOYTS and elevates it, featuring a bespoke luxury food and beverage menu, cutting-edge audio and visual technology, and fully reclinable comfort seating. It’s where cinema meets premium hospitality, and where attention to detail truly matters.

The Job:
HOYTS is looking for a natural leader to join as our LUX Venue Manager and leave a lasting impression on our guests.
As part of the Cinema Operations Team, you'll drive customer satisfaction while maintaining our high standards. You'll lead a team, inspire employees to go above and beyond, and continually look for ways to improve. Key responsibilities include:

• Leading by example and delivering excellent customer service
• Rostering staff and managing performance
• Managing daily operations to ensure profitability and achievement of KPIs
• Overseeing events held in the LUX Lounge
• Ensuring compliance with HR, WHS, and Risk Management policies and legislation
• Managing orders, stocktakes, and conflict resolution

Who We’re Looking For:
We're looking for an experienced manager with a passion for hospitality and delivering exceptional guest experiences. This is a fast-paced role that requires someone who thrives under pressure.

You'll have:

• Previous management experience in hospitality (preferred)
• Availability to work weekends, public holidays, and peak trading periods
• Excellent communication skills with guests, team members, and stakeholders
• Strong organisational and multitasking skills
• An RSA and knowledge of food safety
• The ability to work independently and stay motivated

Why HOYTS?
At HOYTS, we’re passionate about creating unforgettable experiences that bring people together. Our Cinema Crew are the heart and soul of making that magic happen. Our cinemas are lively, welcoming, and fun places to work, where teams support each other and celebrate success together.
The HOYTS Group is proud to be an equal opportunity employer. We celebrate diversity and welcome applications from people of all backgrounds. All hiring decisions are based on merit, qualifications, and business needs.

When you join HOYTS, you’ll benefit from:

• A premium, hospitality-led environment that values quality, care, and attention to detail
• Exciting perks like discounted movie tickets, tasty food and beverage offers, and exclusive Crew events
• The chance to develop a broad, versatile skill set across entertainment, retail, and hospitality and beyond. Our industry is all-encompassing, offering a unique, hands-on experience that helps you grow in many directions
• Real opportunities to build new skills, gain valuable experience, and advance your career in a fast-paced, dynamic workplace
• Crew Members are employed on a permanent part-time basis, giving you the opportunity to really own your role and build long-lasting connections. As a part-time team member, you’ll have guaranteed minimum hours and access to paid leave entitlements. A standard shift is generally a minimum of 4 hours, and you’ll be rostered for at least 8 hours per week. Your agreed part-time hours will always be scheduled within your stated availability, and rosters are released each Friday in Australia, for the week commencing the following Thursday.

Join us at HOYTS, where your work makes a difference and every day brings opportunities.
Ready to Join HOYTS?
HOYTS is one of Australia’s most exciting entertainment destinations and we’d love to welcome you to the team.
If you're ready for a role that’s exciting, fast-paced and full of opportunity, press APPLY NOW or scan the QR code below.