Administration Officer - Home Care & Allied Health

About Us

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want.

With a range of services across Victoria and Tasmania, our 4,700 staff and 600 volunteers are committed to delivering high-quality care and support to older Australians.

Uniting AgeWell provides a workplace culture based on the  BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion.

Why Join Uniting AgeWell?

Join a supportive and collaborative team based at our Northern Community Hub in Bundoora, providing essential administrative support across both our Home Care and Allied Health services. This is a rewarding opportunity to play a key role in helping older people remain connected, independent and thriving within their community.

Our benefits include:

• Easy access to public transport and free onsite parking
• Above award rates
• Salary packaging benefits of up to $15,900 + $2,650 annually
• Annual leave loading
• Career development, education and training opportunities
• Employee Assistance Program available 24/7
• Enhanced parental leave options
• Opportunities to work across our Victorian and Tasmanian network
• A values-based not-for-profit organisation committed to making a difference

About the Role

We are seeking two Administration Officers to support our Home Care and Allied Health teams. We welcome applications from candidates seeking full-time or part-time employment, with flexibility in the allocation of hours across the two positions. Standard working hours are between 9:00am and 5:00pm, Monday to Friday.

Whether you're looking for part-time hours or a larger workload, we'd love to hear from you.

As the first point of contact for clients, families, visitors and staff, you will play a vital role in ensuring our services run smoothly. You will provide high-quality administration and customer support while helping create a welcoming and professional environment for everyone who visits or contacts our service.

Key responsibilities include:

• Providing exceptional customer service via phone, email and face-to-face interactions
• Managing reception and high-volume incoming calls
• Coordinating clinician schedules, client appointments and room bookings
• Supporting Home Care and Allied Health teams with administrative functions
• Taking minutes and preparing meeting documentation
• Managing calendars, meeting room bookings and staff schedules
• Organising meetings, events and catering requirements
• Maintaining accurate client records and databases
• Assisting with billing, timekeeping and other administrative processes
• Coordinating office supplies, mail and general office management activities
• Supporting managers and teams with various administrative projects and priorities

About You

You are highly organised, proactive and thrive in a busy environment. You enjoy building positive relationships and take pride in delivering exceptional service and support.

This is the ideal opportunity for someone who enjoys variety, takes initiative, and is passionate about making a genuine difference in the lives of older people.

To succeed in this role, you will bring:

• Previous experience in administration, reception or office management
• Exceptional customer service skills
• Strong verbal and written communication skills
• Excellent organisational and time management abilities
• Experience taking meeting minutes and preparing professional documentation
• Confidence coordinating meetings, events and catering arrangements
• Strong problem-solving skills and the ability to think proactively
• The initiative to work independently while contributing positively to a team environment
• Experience managing competing priorities in a fast-paced environment
• High-level computer skills across Microsoft Office programs
• Experience using AlayaCare and the My Aged Care (MAC) Portal (desirable but not essential)
• Experience working within community aged care, health, allied health or a similar sector (highly desirable)
• Experience supporting multidisciplinary clinical teams (desirable)
• Knowledge of medical reception or healthcare administration (desirable)
• A genuine passion for client engagement and supporting older people to achieve their goals

Essentials for Working in Aged Care

• Current Working With Children Check
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a National Police Check and NDIS Worker Screening Check

Make a Positive Difference in Your Community – Apply Now!

At Uniting AgeWell, we celebrate diversity and welcome people from all backgrounds to apply. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

You can access the position description here: Administration Officer (Home Care) PD.pdf

For more information please contact the Recruitment Team at ***********@unitingagewell.org. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!