Head of Supply Chain / Operations

This is a senior leadership role requiring 4+ years’ experience in a similar role. You’ll be the single point of accountability for our end-to-end supply chain and our day-to-day operations setting the strategy, building the infrastructure, and making the whole engine faster, cleaner, and more cost-effective as we grow.

Location: Sydney-based
Type: Full-time, permanent
Reports to: Founders
Direct reports: ops/fulfilment coordinator
Start date: [as soon as possible]

Key Responsibilities

• Own inventory across locations — forecasting, replenishment, and allocation to match demand and growth
• Partner with the buying team to align stock, lead times, and cash flow
• Minimise stockouts and overstock as volume scales

• Own the operational tech stack (Shopify, 3PL/WMS, inventory and returns tooling) and how it all connects
• Design and document the processes that let the business scale
• Build clear operational reporting cost-per-order, delivery performance, landed cost, inventory health

• Set the supply chain and operations strategy as we scale across AU, the US, and beyond
• Identify and remove bottlenecks, reduce landed cost, and improve delivery speed
• Partner closely with finance and customer care
• Build and lead the operations function (and team) as it grows; report to and advise the leadership team

• Senior experience in supply chain, logistics, or operations within fashion, apparel, or e-commerce/DTC
• A track record owning 3PL and freight-forwarder relationships, ideally across multiple markets
• Strong command of international shipping, customs, duties, and taxes (AU essential, US highly desirable)
• Solid inventory and demand planning experience
• Comfortable owning an operational tech stack and building process from the ground up
• Both strategic and hands-on. You can set direction and roll up your sleeves in a small, fast business
• Strong with reporting and analytics fluent in spreadsheets and operational platforms
• A natural streamliner who stays calm under peak-season pressure
• An excellent communicator and leader who can hold partners to account, influence leadership, and grow a team