Customer Service Manager

For more than 85 years, Linfox Armaguard Group has been a trusted partner to businesses and communities across Australia. While we're well known for our secure currency and valuables transport services, today we're much more than that.Our Integrated Technology Services (ITS) division delivers critical technology solutions that help customers operate safely, efficiently, and securely. From ATM and self-service technology support to field services, monitoring solutions, hardware maintenance, and managed services, ITS plays a vital role in keeping Australia's banking, retail, hospitality, healthcare, and government sectors connected and operational.Backed by a national footprint and dedicated service network, our teams combine technical expertise with outstanding customer support to deliver solutions where and when our customers need them most. Our success is built on a culture of safety, innovation, accountability, and people development. What does the job look like?As our Customer Service Manager, you'll lead and inspire a team of approximately 40 customer service professionals supporting customers across our Integrated Technology Services (ITS) business.Working at the heart of our service operation, you'll ensure customers receive timely, solutions-focused support while driving team performance, operational excellence, and continuous improvement. This is a critical leadership role that connects our customers, service teams, and field operations to deliver exceptional outcomes across a range of technology and managed service solutions.Key responsibilities include:

Leading, coaching, and developing customer service teams to achieve high performanceManaging and resolving escalated customer and operational issuesMonitoring, analysing and reporting on team performance and service metricsIdentifying and implementing continuous improvement initiatives across processes and systemsManaging team budgets and resource planningBuilding strong relationships with internal stakeholders and external customersCreating a positive, collaborative and customer-focused team culture

Are you the one?You're an experienced customer service leader who thrives in a fast-paced environment and knows how to bring out the best in people. You combine strong operational thinking with excellent communication skills and a passion for delivering outstanding customer experiences.You'll bring:

Proven leadership experience within a customer service, contact centre, or service-based environmentA solutions-focused mindset and the ability to navigate complex issuesStrong stakeholder management skills and the ability to influence positive outcomesExperience coaching, mentoring and developing high-performing teamsSound analytical skills with intermediate proficiency in Microsoft ExcelA proactive approach to continuous improvement and process optimisationA positive attitude and genuine passion for people leadership

What’s in it for me?Join a respected Australian organisation where leadership, innovation, and integrity are valued. You’ll have access to:

A collaborative environment that supports professional growthPaid parental leaveCareer development opportunities and mentoring programsAccess to a range of benefits across dining and adventure, travel and health and well-beingThe backing of two trusted Australian security leaders — Armaguard and ProsegurA culture built on safety, accountability and excellence

At the Linfox Armaguard Group, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply. Sound like you? Please click the apply button to submit your application and resume.We kindly request no unsolicited resumes or approaches from Recruitment Agencies. The Linfox Armaguard Group is not responsible for any fees related to unsolicited resumes. Further informationYou will be required to meet Linfox Armaguard Groups employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test. For more opportunities at Linfox Armaguard Group, visit www.armaguard.com.au