Security Officer - Mental Health Services

🛡️ Help create a safe and secure environment across mental health services

🤝 Work alongside clinicians, emergency services and a supportive security team

🏥 Make a meaningful difference to patients, families, visitors and staff

Protect people, manage risk and respond confidently to security incidents in a busy mental health environment.

Previous WSLHD Applicants Need Not Apply

Employment Type: Permanent Full and Part Time roles available   
Position Classification: Security Officer  
Remuneration: $65,703.25 per annum / $33.13 per hour (Base Rate/Salary)
Hours Per Week: up to 38 (opportunities for overtime and penalty rates may apply)
Location: Cumberland Hospital, North Parramatta 

Where you'll be working
Join Cumberland Hospital in North Parramatta, part of Western Sydney Local Health District (WSLHD) and NSW’s largest and Australia’s oldest mental health facility. You’ll work in an environment where safety, respect, teamwork and quality care are at the heart of everything we do.

You’ll be part of a professional security service supporting patients, staff, visitors and contractors across a complex healthcare environment.

• Work alongside multidisciplinary clinical teams and key emergency service partners

• Contribute to a safe, respectful and welcoming environment for everyone

• Support a major mental health service serving local and broader Western Sydney communities

• Be part of a workplace focused on innovation, collaboration and continuous improvement

• Grow your skills within a large public health organisation committed to its CORE Values of Collaboration, Openness, Respect and Empowerment

What you'll be doing 
As a Security Officer, you’ll play a vital role in protecting people and NSW Health assets while responding professionally to security and safety risks. You’ll use sound judgement, strong communication and a calm approach to manage challenging situations.

• Monitor and operate security systems including CCTV, duress alarms and access control

• Identify risks, undertake appropriate risk assessments and take timely action to maintain safety

• Respond effectively to incidents including fire, duress, helipad retrieval and advanced life support situations

• Work collaboratively with clinicians, police, fire services, emergency services and other stakeholders

• Provide professional customer service while accurately documenting incidents and contributing to continuous improvement

Ready to make a difference?

Bring your security experience, physical fitness, professionalism and ability to de-escalate challenging situations to a role where your work directly contributes to safer healthcare environments. Join Western Sydney Local Health District and be part of a team where your skills, contribution and commitment to safety matter.

How to Apply 
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Essential Requirements:

License: Class 1A Licence as issued under the Security Industry Act 1997 
Qualification: Certificate II in Security Guarding and current First Aid Certificate  
 

Selection Criteria:

1. NSW Driver Licence with excellent driving record (full or provisional class C)

2. Excellent verbal and written communication and interpersonal skills

3. Demonstrated ability to manage and de-escalate difficult situations

4. Proven ability to work effectively within a multidisciplinary team

5. Demonstrated experience with electronic security systems such as access control and building management systems, CCTV monitoring, data entry, and radio communications

6. Ability to adapt and learn emerging security and IT systems

7. Experience in a customer service role, ideally involving access or traffic monitoring

Requisition ID: REQ685669 
Applications Close: 2nd September 2026

Master Licence: 407479615

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