HHS Support/Case Worker - Metro Melbourne

HHS Support/Case Worker

Metro - Melbourne

Casual Basis

About us

Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing, and services. We employ more than 1,000 staff across Victoria and Tasmania

Your new role

We are currently seeking a flexible and enthusiastic HHS Support/Case Worker to join our team at Delahey Independent Living. We are looking for candidates with strong communication and engagement skills who can build rapport with older people experiencing homelessness, housing insecurity, social isolation, and other complex challenges.

HHS Support/Case Workers provide person-centred support, case management, and advocacy to help vulnerable older people maintain their housing, remain independent, improve their wellbeing, and access the services they need. All service delivery is guided by Wintringham's values, mission, and commitment to social justice.

Your responsibilities and duties will include:

• Provide person-centred case management and support using evidence-based approaches such as Harm Reduction, Motivational Interviewing, Trauma-Informed Practice, MARAM, Conflict Resolution, and Housing First principles.
• Work collaboratively with clients to develop individual support plans, build independence, strengthen daily living and self-management skills, and support recovery, wellbeing, and personal safety.
• Facilitate access to housing, health, community, aged care, CHSP, Home Care Package, NDIS, and other support services through advocacy, referrals, and service coordination.
• Support clients to maintain their tenancies, increase community engagement, strengthen natural support networks, and reduce the impact of social isolation.
• Maintain accurate client records, respond to feedback and complaints, ensure privacy and duty of care obligations are met, and contribute to high-quality, culturally safe service delivery.

We are looking for candidates with the following:

• A tertiary qualification in Social Work, Welfare, Community Services or a related discipline, or extensive experience working within the homelessness or community services sector
• Experience in intensive case management, homelessness, housing, mental health, AOD, family violence, or related community service settings, with a commitment to best-practice service delivery.
• Strong understanding of the housing and homelessness sector, including My Aged Care, NDIS, and relevant government policies, standards, and compliance requirements.
• Excellent communication and engagement skills, with the ability to work effectively with diverse communities and uphold social justice and client-centred practice principles.
• First Aid Level 2
• Current Driver’s Licence

What we can offer you:

We are committed to offering an enjoyable, safe, and flexible workplace that provides a work-life balance. When you are working with Wintringham, you will have access to the following benefits:

• Competitive pay rates: $42.63 - $51.13 p/hr plus 25% Casual Loading and superannuation (dependent on qualifications + experience)

• Casual position
• Access to exclusive not-for-profit salary packaging: salary package your personal expenses up to the amount of $15,900.
• Continuous development: we believe in giving our staff the skills they need and will keep you up to date with yearly qualifications such as behaviour management, first aid, CPR, and manual handling. We offer many growth opportunities and have a strong internal recruitment program.
• Free access to wellbeing services + discounts to retailers: When you are employed at Wintringham, you will have access to our Employee Assistance Program, Staff wellbeing portal as well as discounts to some of Australia’s leading retailers.

This sounds great! How do I apply?

For more information about this exciting role, you can view a copy of the Position Description here.

Contact Cassandra Politanski ***********@wintringham.org.au with any questions about the role.

Contact *********@wintringham.org.au to discuss making adjustments to the recruitment process for your accessibility needs.

Applications close on 18 August 2026 at 5pm.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds.