Food & Beverage Supervisor

Company Description

Novotel Cairns Oasis Resort is a vibrant tropical destination in the heart of Cairns, offering a relaxed, resort-style atmosphere just moments from the Esplanade, marina, and city centre. With its iconic lagoon-style pool, open-air design, and steady flow of both leisure guests and conference groups, it's a lively and varied environment where no two days feel the same.

The resort's Food & Beverage operation includes Moku Restaurant & Bar and a busy banquets operation, creating a dynamic mix of restaurant service, poolside experiences and events. As part of the global Accor network, you'll also benefit from world-class training, support and genuine career pathways across an international hospitality group.

Job Description

We're looking for a passionate and motivated Food & Beverage Supervisor to lead from the front and bring energy, personality, and consistency to our guest experience across restaurant, bar, poolside, and events.

This is a hands-on leadership role where you'll guide and support the team on shift, help drive service standards, and create a welcoming atmosphere that reflects the relaxed spirit of the resort. You'll play a key role in building team culture, ensuring smooth operations, and delivering memorable guest experiences every day.

Key Responsibilities:

• Lead daily Food & Beverage operations across restaurant, bar, poolside and events
• Motivate, support and develop team members to deliver exceptional guest service
• Assist with rostering, recruitment, onboarding and payroll processes
• Work closely with kitchen and events teams to ensure seamless service delivery
• Maintain high standards of presentation, cleanliness and service quality
• Manage guest feedback with professionalism and care
• Support stock control, ordering and inventory management

What we're looking for:

• Previous Food & Beverage leadership experience in a hotel, resort or similar environment
• Current Responsible Service of Alcohol (RSA) certificate
• Strong leadership, communication and team-building skills
• Hands-on, guest-focused approach with attention to detail
• Ability to thrive in a busy, fast-paced environment
• Flexible availability including evenings, weekends and public holidays

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.