Retail Manager

XtraClubs is looking for an experienced Retail Manager to lead our new Parramatta club.

If you are a people-focused leader with experience managing a busy customer-facing operation, developing high-performing teams and delivering an exceptional customer experience, this is an opportunity to take ownership of your own location within a growing wellness brand.

About the role

As Retail Manager, you will own the performance and day-to-day operation of the Parramatta club. You will lead the team, manage staffing and budgets, maintain strong safety and operating standards, and ensure every member receives a consistently excellent experience.

This is a hands-on leadership role covering people management, commercial performance, customer service, workplace safety, facility presentation, maintenance coordination and incident management.

Key responsibilities

• Lead, recruit, train, coach and performance-manage Club Attendants
• Build and manage rosters that meet customer demand and labour budgets
• Oversee the club’s daily operations, presentation, cleanliness and safety
• Ensure compliance with company policies, standard operating procedures and workplace health and safety requirements
• Maintain consistently high customer service standards across every member touchpoint
• Manage escalated member concerns professionally and ensure issues are resolved
• Monitor club budgets and performance, analyse variances and identify opportunities to improve efficiency
• Coordinate contractors, suppliers, technicians and internal support teams
• Conduct regular operational and safety checks and arrange required maintenance
• Manage and document incidents, corrective actions and follow-up requirements
• Support membership growth, retention and local promotional activities
• Provide clear operational and performance reporting to senior management

What we’re looking for

Essential:

• Proven leadership and people-management experience in a retail, wellness, fitness, leisure, hospitality or comparable customer-facing environment
• Demonstrated ability to recruit, train, coach and performance-manage frontline employees
• Strong customer service and communication skills, including experience resolving escalated concerns
• Experience preparing rosters, managing labour costs and operating within budgets
• Sound knowledge of workplace health and safety, incident reporting and corrective-action processes
• Strong organisational, commercial and problem-solving skills
• Confidence coordinating contractors, suppliers and maintenance activities
• Competence using rostering, booking, access-control and standard office software
• Current First Aid and CPR certification, or willingness to obtain these before commencing

Desirable:

• A diploma or degree in business, hospitality management or a related field
• Previous responsibility for a site-level budget or profit and loss performance
• Experience in the wellness, fitness, leisure, hospitality or retail sectors
• Experience in a multi-site or high-volume operation
• Experience supporting grand openings, local partnerships, events or member-engagement initiatives

What’s in it for you

• Take ownership of the performance and culture of your own club
• Join a growing Australian wellness and lifestyle brand
• Work with a supportive and collaborative leadership team
• Enjoy genuine autonomy and opportunities for career development
• Help establish a new XtraClubs community in Parramatta

This is a permanent, full-time, on-site position. Availability across the club’s operating hours, including some early mornings, evenings and weekends, will be required.

Salary: $80,000–$90,000 per annum plus superannuation.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person