Community Services Consultant

• Full-time, 12-Month Contract (5 days, shifts between 8am-6pm) 
• $80-85K + Super + Salary Packaging 
• Flexible, friendly organisation, with hybrid work options available! 

Our Organisation 

At Benevolent, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, as Australia’s first charity, this belief has shaped who we are and how we work. 

As a not-for-profit, independent and non-religious organisation, we are a practice‑led organisation, our work is grounded in evidence and strengths‑based approaches that place people at the centre of everything we do. We walk alongside individuals, families and communities, upholding rights, amplifying voices and advocating for safer, more inclusive systems where people can thrive. 

Your Opportunity 

As our Community Services Consultant, you will be the first point of contact over the phone for all current and potential clients of The Benevolent Society including our older clients, people with disability, and children, youth and families. You will be a part of our Support Centre which assess and directs incoming calls and email enquiries to our organisation to help connect clients to much needed services. 

Being the voice of our organisation, we are looking for a compassionate person with a genuine desire to help others who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood. 

How you will Contribute 

• Assess client eligibility and suitability for our services. 
• Identify risks and vulnerabilities and connect caller to internal and external specialist teams based on their needs. 
• Assist callers in navigating Government funding systems (e.g My Aged Care). 
• Conduct referral/intake support all while providing a calming and informative customer experience. 

Your Benefits   

We support our people to live their best lives, with benefits that support your wellbeing, growth and lifestyle. Here are some of the key benefits, and we’d love to tell you more. 

• Salary Packaging & Perks – Maximise your take-home pay with up to $15,900 in salary packaging including entertainment and vehicle packaging options to suit your lifestyle, corporate rates/discount with selected partners. 
• Flexibility & Wellbeing – Enjoy hybrid work options, monthly ADOs (12 extra days off per year for full time staff), Fitness Passport access, EAP support, and the option to purchase additional leave. 
• Recognition & Growth – Competitive pay, Benevolent You Make a Difference recognition program, service rewards, long service leave after 5 years, supportive performance and career check in’s and tailored professional development opportunities. 
• Cultural Inclusion – Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees, including leadership pathways and networking groups. 
• Employee Networks - Connect through our diverse, employee-led networks that celebrate diversity and foster connection and allyship across shared experiences and identities 

Skills & Experience 

We want you to be successful in your new role! This means you'll have experience in the community services sector and: 

• Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous. 
• Excellent communication skills (verbal and written). 
• Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage. 
• Customer service experience, phone-based experience, or experience working in  a call centre is preferable. 
• High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion. 
• Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations. 

This role aligns with the capability requirements  of  Individual  Contributor level. Please see the Capability Framework attached to this advert to discover essential skills, values and behaviours required at this level.    

Our Commitment  

At Benevolent we are committed to diversity, equity and inclusion and to providing a culturally safe workplace for all. We encourage applications from people of all backgrounds and identities, including LGBTIQA+, neurodivergent and people with disabilities, and those from Culturally and Linguistically Diverse backgrounds, to strengthen our ability to deliver inclusive and responsive services to the communities we support. 

We recognise and value the cultural knowledge, lived experience and community connections that Aboriginal and Torres Strait Islander peoples bring, and welcome applications from individuals across all cultures, identities and lived experiences. 

Ready to make a difference?  

Click 'APPLY' to send your resume and a 1-page cover letter outlining your interest and suitability for the role.  

Need more information or have questions? Feel free to reach out Jackson on ••••@benevolent.org.au for a friendly, confidential discussion.  

 

 

 

The Benevolent Society respects and promotes human rights and diversity. We are committed to fostering an inclusive culture where people of all backgrounds and identities feel welcomed, respected and valued. As a client-safe and child-safe organisation, all employees and volunteers are required to complete comprehensive employment screening. If you need any reasonable adjustments throughout the application process, please let us know how we can best support you.

• Please click here for the Capability Framework
• Please click here for the Position Profile