Telephone Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Global, ASX‑listed market leader in Supply Chain Solutions One of the world’s most sustainable companies Build trusted customer relationships and support growing Australian businesses

Are you currently working in Customer Service, Customer Success, Internal Sales or a relationship-focused role and looking for your next step into commercial Account Management?

This role is designed for ambitious professionals who are ready to take greater ownership of customer relationships, build commercial capability and create a strong foundation for future career growth within a global market leader.

As a valued member of our Sales & Customer Solutions team at CHEP Australia, the Telephone Account Manager plays a critical role in building strong, trusted relationships with customers who rely on CHEP as part of their everyday supply chain.

You’ll partner with a diverse portfolio of customers, help them to better understand CHEP’s solutions while identifying opportunities to create value, improve efficiency and support long‑term growth.

This role can be based in Melbourne (Dandenong South or Derrimut, VIC) and operates under a hybrid working model

Key Responsibilities May Include

Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

What Will Set You Up For Success

Experience in account management, customer service, inside sales or relationship based roles, ideally within a B2B environment.A curious, consultative mindset - you enjoy understanding customer needs and asking thoughtful questions to uncover better outcomes.Confidence engaging customers, with strong communication and relationship building skills.Commercial awareness, with interest in how service, pricing and operational decisions impact customer outcomes.Strong organisation and prioritisation skills, with the ability to manage multiple customer relationships effectively.Comfort working with structure, big data and advanced systems - CRM experience is preferred (Salesforce is ideal, not essential).A genuine desire to build a career within a large, global organisation, with openness to learning, feedback and future progression.

About CHEP, a Brambles Company

CHEP is a global leader in supply chain solutions. Together with producers, manufacturers, retailers and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries.

For more information, visit www.chep.com.

At CHEP Australia, You’ll Join a Business That Is Large Enough To Offer Global Opportunity, Yet Small Enough To Make a Real Impact. We Offer

A flexible, hybrid working environmentStrong learning, development and career progression opportunitiesCompetitive salary and incentive opportunitiesReward and Recognition ProgramPaid volunteer leave (3 days per year)Generous parental leave benefitsEmployee discounts and share purchase options

We are proud to be an inclusive and diverse workplace that reflects the communities and customers we serve.

Interested? Click Apply and submit your application.

Full working rights in Australia are required. We are unable to offer sponsorship for this role.

Remote Type

Hybrid Remote

Skills To Succeed In The Role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.