Customer Service Administrator

Summary:

The Customer Service Administrator plays a vital role in ensuring exceptional service delivery within our accountancy firm. Based in North Sydney, this permanent full-time position is essential for maintaining client relationships and supporting the administrative functions of the team. The successful candidate will contribute to the overall efficiency and effectiveness of our operations, ensuring that client queries are handled promptly and professionally.

Responsibilities:

• Manage incoming client inquiries via phone, email, and in-person, providing accurate information and assistance.
• Maintain and update client records in the database, ensuring all information is current and accurate.
• Assist in the preparation of client documentation and reports as required by the accountancy team.
• Coordinate appointments and meetings for the accountancy staff, ensuring effective time management.
• Support the team in administrative tasks, including filing, data entry, and correspondence.
• Handle client complaints and feedback, escalating issues to management when necessary.
• Contribute to the continuous improvement of customer service processes and procedures.

Qualifications:

• A minimum of an associate degree or equivalent qualification in business administration or a related field.
• Proven experience in a customer service or administrative role, preferably within the accountancy sector.
• Strong communication skills, both verbal and written, with a focus on client interaction.
• Excellent organisational skills and attention to detail.
• Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Ability to work effectively in a team environment and manage multiple tasks simultaneously.
• A proactive approach to problem-solving and a commitment to delivering high-quality service.