F&B Supervisor (Citrique Restaurant) seasonal

Food & Beverage Supervisor – Citrique 

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About the role

We are seeking a guest-focused and highly driven Food and Beverage Supervisor to join our Citrique team. This part-time role will be ensuring their team consistently delivers exceptional experiences for all our guests. You will be responsible for supervising shifts, maintaining guest expectations and providing leadership and support to all staff.

Reporting directly to the Restaurant Manager, you will be required to support and coach the team to maintain 5-star-rated service standards, possess excellent food and beverage knowledge and be accountable for the efficient operation of this premium style service environment.

Critical responsibilities: 

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met. 

• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. 

• Inspect storage areas for organization, use of FIFO, and cleanliness.

• Complete scheduled inventories and stock and requisition necessary supplies. 

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. 

• Effectively dealing with customer concerns and complaints.

• Supervise and delegate duties; Ensure brand standards are maintained.

Successful Candidates will have:

• Previous supervisory experience in a similar environment

• Currently hold a valid QLD Responsible Service of Alcohol (RSA) certificate

• Strong work ethic and exceptional customer service skills

• Flexibility to work a variety of shifts including evenings, weekends, and holiday periods

• Strong time management and organisational skills

• Conflict resolution skills with the ability to remain calm and professional in a busy fast-paced environment

The Benefits 

• Enjoy the benefits of:

• Unlimited strategic development and career opportunities

• Generous accommodation and food and beverage discounts including all properties within the Marriott International group 

• Recognition programs to keep you motivated 

• The best hotel training opportunities provided

• Wellbeing and mindfulness programs to ensure you stay healthy