Venue Manager

We're looking for a passionate Venue Manager to lead the team at Yo-Chi Gouger St! Join a people first brand where you'll be empowered to lead, supported to grow, and encouraged to make a real impact every day. 

About Yo-Chi
Chi is at the heart of everything we do. Yo-Chi has grown from a local idea into a movement, inspiring creativity, welcoming all ages, and spreading good energy through frozen yogurt.

We're growing across Australia and internationally, and it's all driven by our people. As a family owned business, we put our team and guests first, creating positive experiences, supporting each other, and making each venue a place where everyone feels welcome.

About the Role
The best part about Yo-Chi has always been our people.
As a Venue Manager, you'll lead a high-performing team, create the positive energy we're known for, and deliver exceptional guest experiences.

This is a hands on leadership role where no two days look the same. You'll coach and develop your team, keep operations running smoothly, and deliver strong venue performance. From celebrating team wins to achieving commercial targets, you'll play a key role in delivering exceptional results and continuing the success of your venue.
 
If you thrive in fast paced environments, love developing people, and enjoy making real impact every day, we'd love to hear from you! 

What you’ll be doing:

• Lead from the front – deliver outstanding guest experiences and set the standard for your team every shift.
• Develop great people – provide ongoing training, feedback, and support to help team members grow and perform at their best.
• Drive performance – support sales growth while managing labour and COGS to achieve commercial targets.
• Own the operations – oversee rostering, stock management, ordering, cash handling, venue administration, and compliance.
• Build an incredible culture – recruit, onboard, lead, and retain a team that 'SHARES THE CHI'!
• Champion operational excellence – ensure exceptional standards across guest experience, product quality, food safety, cleanliness, and presentation.
• Lead with accountability – take ownership of venue performance, team engagement, training completion, and operational execution.

What we're looking for:

• Proven leadership experience within hospitality, retail, or QSR environments.
• Experience leading, coaching, and developing high-performing teams.
• Strong understanding of labour management, COGS, and driving venue performance.
• Confidence managing day-to-day operations, administration, compliance, and stock control.
• A strong communicator who leads by example and builds connected, high-performing teams.
• Highly organised, adaptable, and comfortable working in a fast-paced environment.
• Proactive, resilient, and always looking to improve.
• Availability across a flexible Monday to Sunday rotating roster.
• Passionate about people, culture, and creating memorable guest experiences.

Why Yo-Chi?

• Competitive salary + quarterly bonuses – your results and leadership are recognised and rewarded.
• Give back together – enjoy 2 paid volunteer days each year to make a difference with your peers.
• Career acceleration – we’re not just opening venues, we’re developing leaders.
• Flexible roster – a mix of both day and night shifts.
• Free Yo-Chi every shift (plus generous discounts) - CHI-LICIOUS!
• Culture worth sticking around for – team dinners, activities, and connection at the heart of everything we do. 
• Wellbeing first – access to our Happiness Hub for wellness, learning, and support.
• Booming brand energy – be part of one of Australia’s fastest-growing hospitality groups.

Ready to make a real impact? Apply today and take the next step in your leadership journey at Yo-Chi!
 
Want to get a feel for what we’re about? Check out our website, follow us on Instagram @iloveyochi, or swing by a venue and soak up the vibes!
Additional information

• Competitive Salary + Quarterly Bonus + Free Yo-Chi + Perks!
• Drive operational success, lead a team, and bring our guest experience to life.
• Grow your career with one of Australia's fastest growing brands.