Administration Officer, Specialist Clinics

Reference Number: 53768:  Administration Officer, Specialist Clinics Employment Type: Multi Location: Northern Health (All Campuses) 
 

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none. 

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne’s North is fast becoming the place to be.

Northern Health are seeking applications from motivated and suitably experienced (Administration Officer to join the Outpatient Services team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne’s rapidly growing outer north.

Services are provided through our six main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital.  In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the Role:

• Providing high quality general reception and telephone answering services 
• Registration of patients and referrals 
• Collating referral information 
• Updating referral and appointment information 
• Allocation and maintenance of patient appointments 
• Mailing of information (investigation requests, prescriptions, documents) to patients 
• Mailing of CPF generated clinical appointment correspondence to external clinicians and/or practices 
• Maintaining clinic supply of investigation request forms and outpatient clinician stationary 
• Liaise with patients/care givers to collect/provide information 
• Maintaining patient enquiry form responses
• Work with the broader outpatient team and external providers to ensure the efficient and safe operations of service. 
• Support Televideo patients using NH telehealth platform Health Direct 
• Rotate through a variety of shifts within the business hours of 8am – 5:30pm Monday to Friday 
• Providing administration cover across all Northern Health Campuses. 

• The Administration Officer is required to be adaptable, multi-skilled, patient focused and able to use of a number of computer systems. 

To be successful in this role you will have:

• Exceptional Customer Service Skills – Communicate clearly and professionally, support clients with confidence, and consistently deliver a positive and welcoming experience.
• Reliability & Punctuality – Dependable, organised, and committed to meeting deadlines and maintaining consistent attendance.
• Flexibility & Willingness to Work Across Multiple Sites – Adaptable and open to working across different locations, embracing variety within the role.
• Strong Problem-Solving Skills & Attention to Detail – Able to think proactively, troubleshoot effectively, and maintain a high standard of accuracy in all tasks.
• Initiative & Ability to Work Autonomously – Self-motivated and proactive, with the ability to take ownership of responsibilities and manage workloads independently.

Why join our Team:

• Monday to Friday business hours only — no weekend work or public holidays.
• Clear opportunities for career growth and progression within the Outpatient Department.
• Monthly team catch-ups that include all staff, including casual team members.
• A genuinely inclusive environment where everyone feels welcomed, respected, and encouraged to contribute.
• Staff are encouraged to provide feedback and contribute ideas for continuous process improvement.
• Strong team culture and morale — you’ll be joining a supportive team that enjoys working together and takes pride in maintaining a positive workplace. Open communication is encouraged through regular touchpoints and monthly team meetings that keep everyone connected and aligned.
• A strong focus on staff wellbeing, including access to a confidential Employee Assistance Program (EAP) and ongoing support for the emotional, mental, and physical wellbeing of our team.

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

Application close 25 August 2026

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award-winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new ‘Thrive’ program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging & EAP
• Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.