DIDO Administrator

Who we are:

ISS is a leading workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable delivered to high standards by people who care. ​

With a global presence spanning over 46 countries, ISS combines international expertise with local insights to create safe, efficient, and sustainable environments. ​

At ISS, our employees—whom we call "placemakers"—are at the heart of everything we do. Empowered by world-class resources and driven by purpose, they are united by a passion to make a real difference every day.

The opportunity:

We're hiring a DIDO (Drive In / Drive Out) Administrator from Mackay, Emerald, Rockhampton, Gladstone and the surrounding areas on a fulltime 14 days on, 7 days off roster at our sites in regional Queensland (candidates from outside these areas WILL NOT be considered).

• Competitive Annual Wage: $80,000 - $100,000
• Meals, accommodation and uniforms provided (Boots included)
• Ongoing support and training with opportunities to grow within a large global company
• Mental, Financial and Physical health support programs

About the Role:

• Ensure professionalism and accuracy with all information passed through reception to staff and management.
• Achieve an accurate and logical work sequence.
• Ensure messages are accurate and passed on promptly.
• Provide business centre services as required, for each of the division.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Run and actively participate in weekly Administration/Front Office meetings respecting the confidentiality of issues, which may be discussed formally or informally.
• Assist in the smooth and efficient day-to-day operation.
• Assist in all guest arrivals and departures ensuring that room allocations and check in/check out processes.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
• Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is a constant presence visible on Front Desk during key times throughout the day. 

To be considered:

• Essential - Current Australian Drivers Licence & your own reliable transport.
• Essential - Ability to commute from your home to our site in regional Queensland.
• Essential - Accommodation/Hotel administration experience
• Essential - Strong written and verbal communication skills (English)
• Highly Desirable - Previous experience with the following systems: RMS, INX, SAMs, and BC
• Highly desirable - Experience working in mining camps/villages/towns
• Highly desirable - Sound knowledge in mine site rosters and scheduling FIFO/DIDO
• Previous experience in administration roles will be highly regarded.
• Strong Customer Service ethic & skills
• Microsoft Office application skills, including Word, Excel and PowerPoint 
• Police Clearance or willing to obtain one & medically fit to pass pre-employment medical and drug & alcohol screen.

”Connecting People and Places to Make the World Work Better”.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.

www.au.issworld.com

If you're ready to be part of a global team that values you, we’d love to hear from you! To apply, simply click the 'apply' link and complete the online application.