Medical Receptionist- General Practice

About Us

188 Medical is a busy, modern and independently owned general practice located opposite Harbour Town Shopping Centre on the Northern Gold Coast.

Our team of eight experienced GPs is supported by dedicated nursing and administration staff who share one goal: providing outstanding patient care. We pride ourselves on professionalism, teamwork and creating a workplace where staff feel valued, respected and supported.

The Opportunity

We are seeking an experienced Medical Receptionist to join our team on a part-time basis, working approximately 24–26 hours per week.

This role may also suit an Enrolled Nurse with previous general practice reception experience.

We are looking for someone who enjoys working in a busy environment, takes pride in their work and is willing to contribute wherever needed. The successful applicant will be motivated, organised, dependable and genuinely enjoy helping patients and colleagues.

About the Role

As the first point of contact for our patients, you will play an important role in creating a welcoming and professional experience while supporting the smooth day-to-day operation of the practice.

Your Responsibilities Will Include

• Greeting patients and providing exceptional customer service

• Managing incoming telephone calls and appointment bookings

• Coordinating appointments with doctors, nurses and patients

• Processing Medicare claims, patient accounts, billing and receipts

• Assisting with banking, account management and debt recovery

• Managing recalls, correspondence and general administrative tasks

• Working collaboratively with doctors, nurses and reception colleagues

• Identifying tasks that need attention and completing them without constant supervision

• Maintaining a high standard of organisation, accuracy and attention to detail

• Helping maintain a tidy, organised and professional practice environment

• Completing other administrative duties as required

Essential Requirements

• Minimum two years’ experience in general practice reception

• Proficiency in Best Practice software

• Excellent communication and customer service skills

• Experience with Medicare, DVA, WorkCover and third-party billing

• Strong organisational and multitasking skills

• High level of accuracy and attention to detail

• Professional presentation and manner

• Positive, proactive and dependable approach

• Ability to work effectively as part of a team

• Willingness to use initiative and contribute wherever needed

Availability

Applicants must:

• Be available to work full-day shifts between 7:45 am and 5:30 pm when rostered

• Be willing and reasonably available to assist with additional shifts during annual leave and unexpected staff absences

This position is best suited to someone who has genuine flexibility across our opening hours and is comfortable working full-day shifts.

What We Offer

• Above-award pay based on experience

• Comprehensive training and ongoing support

• Friendly, experienced and supportive team

• Modern, well-equipped practice

• Genuine opportunity for long-term career development

• Stable employment within a respected independent practice

• A workplace where initiative, reliability and teamwork are genuinely valued

How to Apply

Please submit:

• Your current resume

• A cover letter explaining why you would be a good fit for the role

• Responses addressing the essential requirements

• Contact details for two professional referees

Address your application to: ••••@188medical.com