Concierge

About us

Rawnsley Park Station, in the stunning Flinders Ranges of South Australia, has a range of accommodation options from caravan park to Holiday Units and our top of the range Classic and Oasis Eco Villas.

We pride ourselves on delivering exceptional guest experiences in a breathtaking natural setting. Our commitment to outstanding service, attention to detail, and genuine hospitality has established us as a sought-after accommodation provider for travellers seeking authentic experiences in one of Australia's most remarkable landscapes.

To build on our guest experience we are looking to fill a position as Concierge for our Villas .

About the role

We are seeking a dedicated and personable Concierge to join our Front Office & Guest Services team on a full-time basis. This is an excellent opportunity to be the face and voice of Rawnsley Park , providing guests with exceptional service from the moment they arrive. The Concierge plays a vital strategic role in enhancing guest satisfaction and loyalty by serving as the primary point of contact for villa guest enquiries, requests, and special requirements. Working full-time, you will be instrumental in curating unforgettable experiences and ensuring every guest leaves with lasting positive memories of their stay in the Flinders Ranges.

Key responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression

• Respond promptly and courteously to guest enquiries regarding accommodation, facilities, and local attractions

• Provide expert recommendations on dining, activities, hiking trails, and cultural experiences within the Flinders Ranges and surrounding region

• Make reservations and arrange bookings for the restaurant, tours, and recreational activities on behalf of guests

• Handle special requests and guest concerns with professionalism, tact, and a commitment to resolution

• Maintain comprehensive knowledge of local attractions, events, and seasonal highlights to enhance guest experiences

• Process departures and gather feedback to ensure continuous service improvement

• Assist with administrative tasks including answering emails and phone calls

• Collaborate with housekeeping, maintenance, and management teams to ensure seamless guest service

• Maintain a professional appearance and demeanour in accordance with hospitality standards

What we're looking for

• Proven experience in a hospitality front office, guest services, or concierge role, preferably in a tourism or accommodation setting

• Exceptional interpersonal and communication skills with the ability to build rapport with diverse guests

• Strong organisational abilities and attention to detail in managing multiple guest requests simultaneously

• Excellent problem-solving skills and the ability to remain calm and professional under pressure

• Proficiency with RMS and general computer applications an advantage

• Comprehensive knowledge of local attractions, activities, and services in the Flinders Ranges region (or willingness to develop this)

• Flexibility to work various shifts, including weekends and public holidays as required

• A genuine passion for hospitality and delivering exceptional customer service

• Professional presentation and a positive, can-do attitude

• Relevant qualifications in hospitality, tourism, or customer service are desirable but not essential

What we offer

Working at Rawnsley Park Tourist Accommodation offers a rewarding career in a spectacular natural environment. We provide competitive remuneration commensurate with experience and a supportive workplace culture where your contributions are valued. Accommodation is available onsite and staff discounts are available for the restaurant. There are opportunities for professional development, and the chance to be part of a team dedicated to creating exceptional guest experiences. Our location in the heart of the Flinders Ranges offers a unique working environment where you can share your passion for the region with visitors from around the world. We are committed to fostering a positive workplace culture that promotes work-life balance and employee wellbeing, and we actively support the career growth and development of our team members.

Apply now

If you are enthusiastic about hospitality, possess strong guest service skills, and would like to join our team at Rawnsley Park , we would love to hear from you. Please submit your application including your resume and a cover letter detailing your relevant experience and why you are interested in this Concierge position.