Sales Support Coordinator

Company Description Next Level Elevators enhances everyday living by providing premium, fully electric home elevators tailored to contemporary Australian homes. Combining Italian design, precision engineering, and a streamlined installation process, the company focuses on making multi-level living simple and efficient. With over a decade of innovation, Next Level Elevators is committed to seamless performance and creating spaces that function beautifully for the long term. The company backs its products with a 7-year warranty and benefits from direct co-ownership of its Italian manufacturer, ensuring reliability and refined operation. Next Level Elevators offers residential lifts, wheelchair lifts, and accredited installation and servicing.
Role Description The Sales Support Coordinator is a full-time, on-site role based in Rosebery, NSW. This position supports the sales team by managing administrative tasks, preparing quotes and proposals, and maintaining accurate customer records. The coordinator responds to inquiries, schedules consultations and site visits, and follows up with prospective and existing customers to ensure a smooth end-to-end sales experience. Day-to-day responsibilities include coordinating documentation, assisting with order processing, liaising with installation and service teams, and ensuring timely communication between internal stakeholders. The role also involves monitoring customer feedback, supporting customer satisfaction initiatives, and contributing to process improvements that enhance sales efficiency.
QualificationsStrong customer-facing capabilities, including Customer Service and Customer Satisfaction skills.Excellent Communication skills for interacting with customers, sales team members, and internal stakeholders.Solid Administrative Assistance experience, including managing documentation, scheduling, and data entry.Analytical Skills to review quotes, track sales metrics, and identify opportunities to improve processes.Previous experience in sales support, customer service, or administration, ideally within construction, home improvement, or related industries.Proficiency with CRM systems and standard office software (e.g., email, spreadsheets, word processing).Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines.Ability to work collaboratively on-site in Rosebery, NSW, and maintain a professional, service-oriented approach.