People Experience Coordinator

HR Administrator | Join Our Global People Team | Cannon Hill + Hybrid Flexibility 

There’s something incredibly exciting about being part of the HR team behind transforming a brand and moving into a new, exciting era. At Michael Hill, we are all about helping people mark life’s most meaningful moments.

Michael Hill is seeking a dynamic HR Administrator to join the People Experience Team in our Support Centre. In this role, you will report to the HR Team Leader. You will be the first point of contact for people-related enquiries, ensuring a seamless team member experience. You will provide prompt, accurate administrative support on policies, systems, and processes while delivering precise and efficient administrative assistance across all HR functions.

At Michael Hill we offer:

• A supportive, diverse, and inclusive team
• Exposure to global experiences and audiences
• An environment of trust and empowerment
• The opportunity to take the next step in your career, as Michael Hill Group is on an exciting journey of growth and transformation
• Fantastic team member purchase privileges
• Work from our incredible new support office location in Cannon Hill with onsite parking provided

Responsibilities include:

• Responding to team member and leader queries promptly and professionally
• Assisting with people processes, including HR system support and documentation
• Supporting leaders and team members through all stages of the employment lifecycle
• Achieving required Service Level KPIs including response and resolution time, accuracy, and customer satisfaction
• Processing people-related transactions with a focus on accuracy, efficiency, and compliance
• Providing basic advice to team members and leaders regarding processes, policies, and basic queries

Experiences that will set you up for success:

• Proven ability to effectively manage administrative tasks with high accuracy and efficiency
• Experience working in a fast-paced administration environment 
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
• Excellent time management and prioritization skills
• Experience in multi-stakeholder collaboration

If you are a customer-centric administrator who is outcomes-driven individual and thrives in a fast-paced environment where innovation and continuous improvement in HR and business practices are key, then we’d love to hear from you – APPLY NOW!