Loan Kit Team Leader

At LifeHealthcare we believe Australian and New Zealand healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system. As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation and making a real difference to people’s lives.

At LifeHealthcare, our passion is health, and our purpose is helping to make life better for others. As an organisation, we are guided by a set of values - Accountable, Agile, Authentic and Customer Centric that define our character and culture. We encourage and support employees to live our values every day. whilst offering a range of benefits including health insurance discounts, career opportunities across the EBOS Medical Technology Division, generous parental leave, employee referral programs, opportunity to purchase leave, volunteer leave, flexible work arrangements and financial rewards for individual and company performance.

Energize your career as an Operations Team Leader driving our dynamic loans and consignments team in Tranmere. Drive performance, ensure seamless kit management, and exceed national standards. Join us for a thrilling journey in healthcare coordination!

Our Operations Team Leader is responsible for management and co-ordination of South Australian Loans team personnel their workflow and day to day activities to achieve KPI’s. The role will involve; co-ordination of LifeHealthcare kits and liaison with kit scheduling nationally to manage any shortfalls which may be identified in that period. Maintaining national standards across the local team, performance measurement, improvement and communication with stakeholders on delivery.

Key Responsibilities:

• Co-ordinate movement of loan kits for each booking with the loan kit staff
• Ensure kits are complete and functional before dispatching to a hospital
• Manage urgent requests or turn arounds
• Co-ordinate after hours work and weekend on-call rostering
• Liaise with couriers, hospital staff and LifeHealthcare staff to ensure kits are delivered according to SLA’s or customer specific requirements
• Work with national loan kit staff to ensure kit accuracy and traceability
• Work with national loan kit staff to ensure instrument repair and replace policy is being followed and executed as needed
• Communicate loan kit supply issues to LHC sales staff and hospital loans staff in advance of surgery, ensuring adequate time to co-ordinate alternative sources of loan kits and stock
• Work with national loan kit staff to ensure that all system transactions are completed in SAP system for each kit receipted, inspected, and dispatched
• Ensure all team members are adequately inducted and trained
• Lead, motivate and provide coaching/training to the Team. Develop team members and provide support to encourage high performance outcomes

We believe your application will be successful if you can demonstrate:

• Previous experience in loan kit environment
• Management experience leading a small team (essential)
• Experience in medical device industry within similar role (at least 2 years)
• Strong attention to detail
• Sound understanding of inventory systems
• Knowledge of loan set processes
• Strong people management experience
• Team player, professional and personable, strong communication skills
• Calm under pressure, hands on leader, continuous, improvement mindset
• Car License required, some out of hour’s work required and some domestic travel required

LifeHealthcare is a company of the EBOS Medical Technology Division which also includes an allograft manufacturing (Australian Biotechnologies), an aesthetics division (Cryomed) and a South-East Asian distribution business (Transmedic). The mission of EBOS Medical Technology is to provide life-changing medical solutions to patients across Asia-Pacific. We have over 1,000 employees in the division, with exposure across 9 different countries. This gives us the opportunity to impact a greater number of patients and provide employees with a richer career experience through exposure to various market and therapeutic areas of medical technology.

If this sounds like something you want to be a part of, APPLY now for the opportunity to advance your career with a leading distributor, bringing world leading medical technology to patients in Australia and New Zealand.

Pay: $95,000.00 – $110,000.00 per year

Work Location: In person