Service Manager

YOUR NEXT LEADERSHIP OPPORTUNITY

Service Manager - Automotive, Caravan & RV

CARAVAN KING  |  Barragup, Mandurah

Full-time, permanent  |  Monday to Friday, 8:00 am–5:00 pm  |  No Saturdays

Competitive salary based on skills and experience.

You know what a well-run service department looks like.

Jobs are accurately quoted and properly prepared. Customers know what is happening. Technicians have the information and parts they need. Schedules are realistic, communication is clear, and potential problems are addressed before they become everyone else’s emergency.

If that sounds like the kind of operation you want to lead, we would love to hear from you.

Caravan King is seeking an experienced Service Manager to lead our Service Operations and take ownership of the customer journey—from enquiry and booking through to completed work and handover.

This is a hands-on leadership role within a growing, family-owned business operating from our five-acre site in Barragup. You will work closely with our Workshop Manager, Parts Manager, Customer Experience Specialist and Business Owners to bring people, priorities and processes together.

• Lead and support the Service team, setting clear expectations and building accountability.

• Oversee service enquiries, bookings, quotations, approvals, customer communication and handovers.

• Plan realistic schedules around workshop capacity, technician capability and parts availability.

• Interpret technical repair requirements and ensure jobs are accurately quoted, approved and properly prepared before work begins.

• Monitor progress, manage changes and keep customers informed.

• Review job costs, completed work and invoices for accuracy and commercial performance.

• Work collaboratively with the Workshop Manager on workflow, technical requirements, quality and safety.

• Identify opportunities to improve customer experience, team performance and operational efficiency.

You may already be an experienced Service Manager or Assistant Service Manager, or a capable Senior Service Adviser ready to take the next step.

What matters most is that you bring:

• Demonstrated experience leading people, setting expectations and managing performance.

• Demonstrated technical experience within automotive, caravans, RVs, marine, heavy vehicles, machinery or a comparable service and repair environment.

• Ability to interpret technical information, assess repair requirements and communicate confidently with customers, technicians, suppliers and business leaders.

• Strong knowledge of service scheduling, quoting, job costing and workshop workflow.

• Sound commercial judgement, attention to detail and strong organisational skills.

• A calm, respectful and solutions-focused leadership style.

• Genuine care for your team, your customers and the quality of the work delivered.

A relevant trade qualification and/or caravan industry experience would be highly regarded, but neither is essential where strong practical technical knowledge and relevant service leadership experience can be demonstrated.

• Permanent, full-time leadership role with genuine ownership and influence.

• Join a well-established, locally recognised business trusted by the Mandurah community.

• Monday to Friday, 8:00 am–5:00 pm

• Competitive salary based on your skills and experience.

• Structured handover to support your transition into the role.

• Professional development and opportunities to grow with the business.

• Support from engaged, approachable Business Owners.

• Regular team lunches and a workplace that genuinely values its people.

• The opportunity to shape systems, improve performance and see the direct impact of your contribution.

At Caravan King, our workplace is guided by our CARES values: Craft, Adventure, Respect, Energy and Safety.

To apply, call (08) 6288 9*** anytime, day or night, to begin the application process.

Applications close once the position is filled—apply now!