Administrative Assistant

About the role

As an Administration Assistant, you will play an important role in the day-to-day operation of the clinic and will often be the first point of contact for children, families, therapists and external stakeholders at Kids Therapy Clinics Australia, a multidisciplinary paediatric therapy clinic supporting children and families across South-West Sydney.

Key responsibilities

• Greeting children, parents and visitors and providing a warm and professional reception experience

• Answering incoming telephone calls and responding to general enquiries

• Managing client appointments, therapist calendars and clinic schedules

• Booking, confirming, rescheduling and cancelling appointments

• Responding to emails and maintaining professional communication with families

• Creating and maintaining client files and ensuring information is accurately recorded

• Processing referrals, intake documentation and service-related paperwork

• Assisting with NDIS participant administration, service agreements and funding information

• Processing payments, invoices and general billing enquiries

• Scanning, filing, uploading and maintaining confidential client documentation

About you

• Previous experience in administration, reception or customer service

• Excellent verbal and written communication skills

• Strong organisational and time-management skills

• Confidence managing multiple priorities in a busy environment

• Excellent attention to detail and accuracy

• Strong computer skills, including Microsoft Office and email

• A professional and compassionate approach when communicating with families

• The ability to maintain confidentiality when handling sensitive client information

• Initiative and the ability to work independently while also contributing to a team

• Reliable attendance and a strong work ethic

• A current WWCC and National Criminal History Check (within last 6 months) required.

About us

Kids Therapy Clinics Australia (KTC) is a growing multidisciplinary paediatric therapy clinic supporting children and families across South-West Sydney. Our team provides a range of allied health and developmental services within a modern, professional and family-focused clinical environment.

Benefits

• Full-time, stable employment

• Monday-to-Friday hours

• A modern, purpose-designed clinic environment

• A friendly and supportive multidisciplinary team

• A varied role with opportunities to develop your administrative skills

• Training and support to learn our systems and processes

• Exposure to the allied health and NDIS sectors

• Opportunities for professional growth as the organisation continues to expand

• A rewarding workplace where your role directly supports children and families accessing important therapy services