Shellharbour City Library - Branch Supervisor (re-advertised)

This exciting role leads the team at our vibrant City Library in the heart of Shellharbour. As Branch Supervisor, you will direct daily operations, support staff in delivering welcoming library experiences, and champion the services, programs, and opportunities City Library offers the community.

You will keep service delivery moving smoothly, and work closely with other teams to shape innovative library experiences. This role is ideal for someone who enjoys taking initiative, staying highly visible in a community-facing environment, and shifting gears quickly as service needs evolve.

Core Responsibilities

• Manage the daily operations of City Library, including staff, resources, and services, to support high-quality customer experiences
• Support rostering across library locations and undertake roster responsibilities when required
• Provide and support quality customer service, information, and readers’ advisory services, including responding to complex enquiries and managing complaints
• Support the delivery of library programs, promotions, and services that meet local community needs and interests
• Maintain branch records, systems, and reporting to ensure timely and accurate data
• Supervise, support, train, and develop branch staff, including contributing to performance and development reviews
• Ensure staff understand and follow relevant procedures, policies, and service expectations
• Engage actively with the community through customer service, outreach, and visible in-branch support
• Assist customers with technology, equipment, eResources, and digital tools across a range of platforms
• Contribute to continuous improvement by identifying opportunities to strengthen procedures, systems, service delivery, and the customer experience
• Work collaboratively with the broader Library Experience team, Libraries & Museum team, and other Council sections to meet community needs

Required Skills & Abilities

• Ability to take initiative and guide activity in a fast-moving, public-facing service environment
• Strong interpersonal and communication skills for engaging staff, patrons, and cross-functional partners
• Comfort balancing multiple priorities while maintaining momentum across daily operations
• Ability to adapt quickly, make sound decisions, and keep service delivery on track

We offer:

Shellharbour City Council offers a high performing and sustainable organisation to deliver outcomes for the community through leadership, collaboration and innovation. We have exciting, rewarding career opportunities and flexible working arrangements to support a healthy work/life balance.

• Permanent full time, 35 hours per week on a 7-day roster including evening and weekend shifts (Core hours Monday - Friday 9:00am - 5:00pm)
• Commencing salary range from $73,554 - $81,209 per annum (dependent on qualifications and experience)
• Plus 12% superannuation
• Plus benefits including novated leasing, retail discounts, corporate fitness programs, Employee Assistance Program (EAP) support & Learning & Development opportunities
• Plus Annual Award Increases & Bi-annual bonus payments & weekly pay run
• Plus a range of local government benefits, including annual leave + 1 weeks flexible 'My Leave', health & wellbeing initiatives as well as generous parental & sick leave entitlements

Please Note:

• This position requires a current "Working with Children Check" clearance in accordance with the 'Child Protection (WWC) Act 2012 for Paid workers

For further information about the position, click here for the position description.

Contact: Lisa Zanetti - Team Leader Library Experience on 02 •••• •273.

Closing date: Sunday, 30 August 2026 at 11:30pm.

About us:

Shellharbour City, located in the Illawarra region, is just 80 minutes south of Sydney and is home to over 82,000 people in a city that spans 154 square kilometres. It's an area of great natural beauty - stretching west from the picturesque coastline to rolling pastures, set against the majestic backdrop of the Illawarra escarpment.

Our dedication to be financially sustainable in an evolving environment, while striving for a great organisational culture and committing to employing staff who embrace our core values, has made Shellharbour City Council an employer of choice.

We have been recognised with numerous state and national awards in recent times, including eight wins for our First Nations Community the Yirran Muru (many pathways) playspace, as well as being presented as winners in the NSW Landscape Architecture Awards, Regional Achievement Awards, and Parks and Leisure Australia Regional Awards of Excellence.

Apply now...

Complete the application below by answering the questions, describing how your skills and experience are relevant to the position.

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For further information about the selection process including tips on how to address the selection criteria, please view our Guide To Applying.

Shellharbour City Council is an Equal Opportunity Employer and values the unique strengths and talents of all people. Aboriginal Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

At Shellharbour City Council we promote respect at work as a fundamental right for all, and strive to create a workplace free from discrimination and harassment. This commitment extends to the promotion of the rights of all children and young people to be safe from harm when interacting with our services and spaces. Our values, Collaboration, Accountability, Integrity, Respect and Sustainability underpin all we do.

Your decision to apply for a role at Shellharbour City Council is the first step in acknowledging your alignment to our values and aspirations to create a great workplace.