Service Advisor

Due to the introduction and success of the all-New Iveco heavy and light Vehicle Commercial range, we are now on a Recruitment Drive to support our ever-increasing customer base.

Iveco Brisbane is Queensland largest Iveco Dealer and is located in Wacol (Brisbane’s western suburbs) our dealership is the flag ship of Iveco Trucks Australia and Iveco’s only owned factory retail store. 

We have a state-of-the-art fully equipped workshop, and our facility offers all employees a safe and modern environment to work from

If you are looking for a change and want to work somewhere your voice is heard, come and work with us. We encourage you to apply now.

The Role:

The purpose of this role is to schedule and organise service work. Interact with customers and provide exceptional customer service. 

Duties:

• Scheduling appointments

• Ensure customer / drivers provide service authorisation. 

• Open and close repair orders (costing)

• Correctly identify faults described by customer. 

• Ensure to note damage and defects on vehicles during check-in process.

• Raising Internal / warranty & Customer invoicing and Purchase orders.

• Sublet invoice control and processing onto repair orders.

• Customer communication updating on repairs or enquiries.

• Take part in daily meetings with Workshop Foreman to prioritise workload. 

• Manage booking diary, including carrying overs. 

• Ensure correct approvals have been obtained for Warranty and Customer repairs.

• Ensure weekly batch printing is completed with parts preordering. 

• Ensure technicians have completed work orders with correct information.

• Ensure vehicle is acceptable in presentation back to customer / driver.

• Ensure all repairs are explained to customer / driver at pick up as required.

• Ensure compliance with IVECO’s Environmental Policy, ISO140001 standards, and Workplace Health and Safety requirements.

• Ensure all completed paperwork is filed correctly.

• Update system regularly and accurately

• Other Service Department related duties as required.

• Maintain customer database records with a high level of data accuracy.

Requirements:

• Previous experience in Commercial Vehicles - preferred.

• Prior experience as a service advisor 

• Sound negotiation, interpersonal and influencing skills.

• Strong organisational ability

• Sound computer skills

• Customer service focused.

• Technical/mechanical knowledge

• Experience with ERAPower – Quoting and costing - Preferred

• Ability to problem solve. 

• Great communication skill for both internal and external customers.  

• Prepared to work in a fast-paced environment. 

• Strong initiative. 

• High standard of presentation. 

• Team player but can also work autonomously. 

• HR license, not essential but will be highly considered.
  

Why IVECO?

We pride ourselves in our multicultural workforce! Joining IVECO means joining an employee of choice, working within a supportive and flexible organisation, a place where you will feel empowered & respected, where your voice will be heard, where you are encouraged and afforded opportunities to develop, grow and succeed within our great place to work. Therefore, each day you will uncover a new reason to love what you do!

IVECO offers the following Benefits:

• Competitive renumeration package included monthly target bonuses.

• Factory owned retail store

• Productive and high performing work environment

• Competitive remuneration package

• Career development opportunities

• Working alongside collaborative and supportive colleagues

• On the job training 

• Access to an Employee Assistance Program (EAP) offering personal and professional advice. 

• Referral incentives.