Implementation Manager

About Powerfleet

Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

About The Role

The Implementation Manager is responsible for leading and overseeing the national implementation function, ensuring the successful delivery of customer projects and installation activities across all regions. This role drives operational execution by managing scheduling, resource allocation, escalations, reporting, invoicing accuracy, and process optimisation to ensure projects are delivered efficiently, on time, and to a high standard.

The Implementation Manager serves as a key operational leader, partnering closely with internal teams, clients, and field technicians to maintain service excellence, improve operational performance, and support business growth.

Key Responsibilities

Project Delivery & Operational Management

Lead and manage the end-to-end implementation and installation process across multiple regions and projectsPrepare and oversee detailed work scopes, scheduling plans, and technician allocations to support on-time project deliveryManage technician capacity, workload prioritisation, and resource planning to meet customer and business requirementsEnsure projects are delivered within agreed timelines, budgets, and quality expectationsIdentify, manage, and mitigate operational and delivery risks

Client & Stakeholder Management

Maintain strong communication with customers throughout the implementation lifecycleProvide regular project updates, resolve issues proactively, and ensure a positive customer experienceBuild and maintain effective working relationships with internal stakeholders, clients, subcontractors, and field techniciansAct as the primary escalation point for operational and project-related issues

Performance Monitoring & Continuous Improvement

Monitor installation performance, project progress, and operational KPIs across the implementation functionAnalyse areas of operational inefficiency or technical performance concerns and drive corrective actionsLead continuous improvement initiatives focused on scheduling, delivery efficiency, quality, and customer satisfactionDevelop reporting and visibility tools to support operational decision-making and performance management

Billing, Reporting & Cost Management

Oversee post-installation reconciliation activities, ensuring purchase orders, technician costs, products used, and installed assets are accurately captured for invoicingEnsure accurate and timely billing processes in collaboration with Finance and Operations teamsPrepare and deliver weekly implementation and operational performance reportsMonitor project costs, manage purchase orders, and ensure adherence to approved budgets

Leadership & Team Management

Lead, coach, and develop the Implementation Coordinators and scheduling teamFoster a high-performance, collaborative, and customer-focused cultureSupport employee development, accountability, and continuous learning within the teamDrive alignment and collaboration across Operations, Sales, Logistics, Technical Support, and Finance teams

Qualifications & Experience

Bachelor’s degree in Business, Operations, Project Management, or a related field preferred5+ years of experience in implementation, operations, project management, or field service leadership rolesStrong leadership and people management experienceProven ability to manage multiple projects, priorities, and operational functions simultaneouslyExperience working within field service, installation, or technical operations environments preferredStrong problem-solving, escalation management, and decision-making skillsFinancial and operational understanding, including invoicing, cost management, and reportingExcellent communication, stakeholder management, and organisational skillsProcess improvement and continuous improvement mindset

Success Measures

On-time and successful project deliveryHigh customer satisfaction and service qualityAccurate billing and invoicing reconciliationEffective escalation resolution within agreed SLAsImproved operational efficiency and implementation performanceDevelopment and leadership of a high-performing implementation team

Equal Employment Opportunity Statement

Powerfleet is an equal opportunity employer committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, or any other characteristic protected under applicable Australian laws.

Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in AIoT (Artificial Intelligence of Things) and SaaS-based mobile asset management. With over 30 years of expertise, we empower organizations worldwide to unify operations by ingesting, harmonizing, and integrating data from any source—transforming it into actionable insights that save lives, time, and money.

Our end-to-end solutions help businesses monitor, manage, and optimize everything from warehouse assets to connected vehicles, driving safety, efficiency, and sustainability across the supply chain. But we are more than just a technology company—our people-centric approach fosters innovation and long-term success for our customers.

Powerfleet serves over 2.6 million subscribers across 48,000 customers in 120 countries, with commercial operations spanning every major continent. Join us as we shape the future of intelligent mobility and business transformation.

Equal Employment Opportunity Statement

Powerfleet is committed to maintaining a diverse, equitable, and inclusive workplace where all individuals are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate or tolerate harassment on any protected basis under applicable laws in the countries where we operate, including characteristics such as race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, disability, or age.