Digital & eCommerce Assistant - 12 month maternity leave contract

About the role

Snooze Management, based in Canterbury, Melbourne is seeking a detail-focused and highly organised Digital & eCommerce Assistant for a 12- month maternity leave role.

Support the delivery and activation of digital campaigns across email, SMS, website and other digital channels. Reporting to the Digital Marketing Manager, the Digital & eCommerce Assistant is responsible for briefing, building, testing and deploying campaign activity, while helping maintain the accuracy of digital platforms, customer communications and online business information. The role also supports the wider Digital & eCommerce team across day-to-day digital initiatives and website operations.

The perks

• You will work with an amazing, passionate and talented team of individuals

• Partake in ongoing training & development

• Enjoy team support & office activities

• Work in an iconic brand selling quality products with exceptional service

• Enjoy employee discounts

Key responsibilities

• Create campaign briefs and build digital campaign activity across email, SMS, website and other digital channels, ensuring campaigns are launched accurately and on schedule

• Build, test, schedule and deploy EDM and SMS campaigns in line with approved campaign briefs and campaign calendars

• Build and activate website campaign content, including landing pages, promotional messaging, campaign assets and other content updates required to support marketing campaigns

• Complete quality assurance checks across campaign activity to ensure content, links, pricing, offers and customer journeys are accurate before launch

• Manage the Digital Marketing inbox, responding to, escalating or redirecting enquiries where appropriate

• Prepare and distribute weekly newsletters and other recurring business communications

• Monitor online reviews and customer feedback, escalating relevant items to the appropriate team members

• Maintain accurate store and business information across the website, Google Business Profile and Apple platforms, including trading hours, store details and trading updates

• Support the Digital Marketing Manager with digital marketing initiatives including email automation, SEO, SEM and other campaign-related activity

• Work collaboratively with internal stakeholders to ensure campaign content and digital updates are delivered accurately and on time

Ideally you will have

• A few years experience in a similar role in eCommerce or digital marketing or present as a university graduate who has high initiative to learn on the job

• Super organisation skills with an eye for detail and a proactive style toward task achievement

• Understanding of the retail landscape and how things work in e commerce

• Ability to provide a clean National Police Check

• Strong problem-solving skills and attention to detail

• Exceptional verbal, written and analytical

• Results oriented with an ability to work cross-functionally with other teams in the business

• A positive can-do attitude with a desire to excel and achieve in your role

• Shopify experience preferred, but not essential

If you feel you have the skills and background to make an impact in this exciting role, apply now by completing the questionnaire and uploading your CV now!