Front Office Manager

An exciting opportunity awaits a dynamic and customer-centric individual to join a top McGrath office in our Castle Hill office as a Customer Care and Agent Support team member. We are seeking a passionate individual to support front-of-house operations and deliver exceptional service to both external and internal clients. The ideal candidate will efficiently manage their workload, especially during peak periods and act as a conduit between clients and the Sales and Property Management team.

While previous real estate experience is not mandatory, a history of reception work with impeccable phone etiquette is essential. The successful candidate will possess a warm, welcoming personality, committed to consistently enhancing the customer experience. Whether you're a consummate real estate professional looking for a change or someone totally fresh looking to pave a career in the industry, this role presents as the next logical step. 

Role & Responsibilities:

• Greet and provide exceptional customer service to all customers and colleagues.

• Receive and delegate all incoming calls with knowledge and confidence.

• Ensure the meeting rooms and communal areas are kept clean and presentable.

• Assist with the property listing from the inception of the campaign including but not limited to, appraisals, buyer, owner and solicitor communications and building and pest reports.

• Manage Property Management key cupboard and register.

• Support both sales and property management functions in an administrative and compliance capacity.

• Contribute to the role with new ideas and identify new opportunities to improve client satisfaction.

Skills & Experience:

• 6-12 months of previous experience in administration or reception.

• Confident and outgoing nature with a commitment to exceeding expectations.

• Strong verbal and written communication skills.

• Proficient in using Office 365.

• Ability to handle high-pressure situations with ease.

• Professional presentation.

• Desire to grow, develop, and add value within a team environment.

What We Can Offer You:

• Opportunities for diverse career progression.

• Ongoing training and engaging events.

• Work in a renowned agency.

• Thriving office culture ensuring you love coming to work every day.

About McGrath Estate Agents:

McGrath Estate Agents is an award-winning agency built on energy, passion, local knowledge, and professionalism. We challenge tradition to provide clients with the best service, advice, and products. Explore @McGrathWNWHH on Instagram to learn more about our People and our Agency.

If you are ready to make McGrath Estate Agents your professional home, apply today and embark on a journey of growth and success!