Screening Case Management Officer

This is a permanent full-time position commencing in October 2026

The Professional Standards and Conduct Division includes the Standards and Integrity Directorate, the Risk and Assurance Directorate, the Legal and Legislative Services Branch, Parent Liaison, and the Personnel Screening Unit.

The Department’s Personnel Screening Unit (the Unit) is an accredited agency endorsed by the Australian Criminal Intelligence Commission for the National Police Checking Service. The Unit ensures the probity of all employees through police clearance procedures and the review of existing information.

The Role

Screening Case Management Officers provide a customer focused and efficient service to screening applicants, via telephone and email. They maintain a working knowledge of the Department’s Criminal History Screening policy and procedures and apply that knowledge when responding to queries from schools, applicants and other key stakeholders.

If successful, you will verify applicants’ identity in line with processes established in the Service Agreement between the Australian Criminal Intelligence Commission and the Department. Additionally, you will implement business rules to ensure privacy and confidentiality of customers’ personal information is maintained in compliance with the Australian Criminal Intelligence Commission Service Agreement.

You will liaise with applicants who have criminal history and may assist with the preparation of statements and references. You will also liaise with WA Police and assess all information gathered in making a recommendation to management about the applicant’s suitability for employment or placement. 

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include: 

• 12% employer contributed superannuation.
• Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments) 
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Ashleigh Debowski, Senior Consultant, Personnel Screening on (08) 9264 44***or by emailing ***************@education.wa.edu.au

Agency Referrals: Public sector agencies seeking to refer surplus employees should contact Recruitment at ***************@education.wa.edu.au during the advertising period. 

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must: 

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include: 

• A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
• A three (3) page statement addressing the following selection criteria as outlined in the attached JDF:

2. Demonstrated experience in delivering a high-quality customer-focused service, with an emphasis on a case-management approach.
4. Demonstrated good organisational skills with ability to manage priorities, meet deadlines and work under pressure.
5. Demonstrated experience in assisting customers with policy interpretation and application.

Shortlisted applicants will have their skills and experiences in relation to the remaining selection criteria assessed in the further stages of the recruitment process

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 41***for assistance.

Advertised Vacancy Number: DOE1061986 

Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Wednesday, 26 August 2026