Housekeeping Attendant

Housekeeping Attendant

The Vision

Onsen is a modern wellness house where Japanese thermal traditions meet contemporary performance philosophy. Born on a legacy site, we are a sanctuary of restoration and refined strength. Every detail is shaped for clarity and inner stillness. This is wellness as ritual. Precision in practice. Calm is craft.

The Role

As a Housekeeping Attendant at Onsen, you are an integral member of our team with a sharp eye for detail. You will be responsible for maintaining the highest level of comfort, servicing our premium wellness spaces - including our traditional onsen, saunas, and cold plunges - and attending promptly to member requests.

In this role, you will:

• Provide the highest quality standard of comfort and cleanliness across all wellness facilities in accordance with Onsen policies and Forbes standards.

• Deliver excellent service to both members and internal team members.

• Handle all member inquiries and feedback in a courteous, efficient manner, collaborating closely with the Housekeeping leadership team.

• Manage daily chemical and cleaning supplies safely and correctly, ensuring specialised care for unique wellness surfaces.

• Maintain pristine conditions across the bathhouse, saunas, plunge pools, pantries, storage cabinets, and facilities.

Talent Profile

• Experience in a similar role within luxury hotels, premium wellness centres, or high-end members' clubs.

• Excellent interpersonal skills with a personable character; a true team player who excels at cultivating member relations.

• Basic spoken English.

• Strong knowledge of luxury cleaning procedures, chemicals, and specialised wellness surfaces.

• Valid working rights in Australia.

Are you ready to bring precision and craft to our wellness sanctuary?