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Hastha Solutions
Requirements Key Technical Skills: · Amazon Connect architecture, configuration and platform administration · Contact Flows, routing strategies, queues, profiles and customer journeys · Amazon Lex bot integration and …
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About the role
Key Technical Skills:
· Amazon Connect architecture, configuration and platform administration
· Contact Flows, routing strategies, queues, profiles and customer journeys
· Amazon Lex bot integration and conversational AI design
· Connect APIs, Lambda integrations and event-driven architectures
· Contact Trace Records (CTR), Kinesis streaming and analytics integrations
· Amazon Connect security, SAML/SSO and identity integration patterns
· Workforce Management, Quality Management and Contact Lens capabilities
· Connect platform troubleshooting, operational support and service optimisation
· Infrastructure as Code and DevOps adoption for Amazon Connect configuration management
Technical Lead Behaviours
· Provides authoritative technical leadership for the Amazon Connect platform
· Drives solution design alignment
· Owns technical delivery outcomes and platform quality standards
· Helps inform decisions balancing business and technical requirements
· Coaches and mentors engineers to build long-term Amazon Connect capability
· Proactively identifies design, delivery and operational risks
· Collaborates effectively across AWS, vendors and internal stakeholders
· Leads platform simplification and automation outcomes
· Promotes operational excellence, resiliency and customer experience outcomes
Duration: 06 Months and
possible extension
Eligibility: Australian/NZ
Citizens/PR Holders only
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