Administrator / Receptionist — Real Estate & Finance | Mackay

Join a bustling Mackay office where no two days look the same - real estate, finance and a genuinely good team.

Century 21 Coast to Coalfields operate side by side from our Sydney Street office in the Mackay CBD, servicing Mackay, Moranbah, Dysart and the wider Bowen Basin. We sell property, we write loans, and we do both with a reputation built on honesty, straight answers and doing what we say we'll do.

We're looking for an Administrator / Receptionist to be the engine room of that operation. The person clients meet first and the person who keeps sales and loan files moving from listing through to settlement.

About the role

You'll be the first point of contact for our clients and the administrative backbone for our agents and brokers. It's a broad role with real variety: front-of-house one moment, preparing a loan submission the next, chasing a settlement after that. If you like ticking things off and hate loose ends, you'll enjoy it here.

What you'll be doing

• Front of house — answering calls, welcoming clients and keeping the office running

• Preparing sales collateral, marketing materials and listing paperwork

• Day-to-day admin: mail, filing, banking, supplies, diary and travel support for agents and brokers

• Preparing and lodging property and loan files, and checking documents meet compliance requirements

• Following files through to settlement, keeping clients, lenders, solicitors and referrers updated

• Maintaining accurate records and supporting our client care and marketing programs

You won't be doing all of it on day one. We'll start you at the front of house and the everyday administration, then build you into the sales and finance side as you find your feet, with training, systems and a team that answers questions. Most people are across the full scope within six to twelve months.

What you'll bring

• Strong administration skills: organised, systems-minded, meticulous with detail

• Confident, warm phone manner and the ability to communicate with anyone

• Excellent computer literacy across Microsoft Office and Google Workspace (Gmail, Docs, Sheets)

• The ability to juggle competing priorities without dropping any of them

• Initiative: you spot the better way of doing something and suggest it

• Professional presentation and a calm head under pressure

• Reliable, punctual, and genuinely enjoy dealing with people all day

Highly regarded, but not essential

• Experience in real estate, mortgage broking or financial services

• A QLD Real Estate Certificate of Registration or Agent Licence (or willingness to obtain)

• Certificate IV in Mortgage Broking

• Previous CRM experience

We'll train the right person on our systems and support you to become an expert in the industry, attitude and attention to detail matter more to us than a résumé that ticks every box.

What's on offer

• A varied, hands-on role in a stable, locally owned business

• Genuine exposure to both real estate and finance: a rare combination to have on your résumé

• Supportive, close-knit team and a manager who backs you

• Ongoing training and support toward industry qualifications and CPD

• CBD office with parking nearby

How to apply

Hit Apply and send us your résumé along with a short cover note telling us why this role suits you. We're reviewing applications as they come in, so don't sit on it.

Applicants must have current work rights in Australia. Only shortlisted candidates will be contacted.