Medical Secretary

For an experienced medical secretary who takes pride in making a busy specialist practice run exceptionally well.

We are recruiting on behalf of an established Brisbane specialist surgical practice seeking an experienced Medical Secretary to join their team on a permanent part-time basis.

This is a role for someone who understands that great medical administration is about much more than answering a phone and booking appointments.

You will be an important part of the practice — managing referrals, coordinating clinics, handling billing, arranging theatre bookings, communicating with patients and healthcare providers, and keeping the specialist's day running smoothly.

If you are organised, calm under pressure, confident with medical administration and genuinely enjoy looking after patients, this could be an excellent opportunity for you.

• Permanent part-time

• 4 days per week

• 60 hours per fortnight

• Every Tuesday off

• Established specialist surgical practice in Brisbane

• Varied role with responsibility and autonomy

You'll take responsibility for a broad range of specialist medical administration, including:

• Managing a busy telephone line with a warm, professional and helpful manner

• Managing a high volume of incoming emails and referrals

• Triage and processing of referrals

• Management of the specialist's daily diary and clinic workflow

• Theatre bookings and patient quotes

• Medicare, DVA, WorkCover, health fund and inpatient billing

• Patient enquiries and general medical administration

• Liaising with hospitals, health funds, referring practitioners and other healthcare providers

• Preparing and managing medical correspondence

• Working with Genie, Heidi dictation and Medical-Objects

• Maintaining accurate patient records and documentation

• Supporting the smooth running and presentation of consulting rooms

• Providing holiday and sick leave coverage when required

• Working flexibly with finishing times when required to accommodate the specialist's schedule

We're looking for someone who can hit the ground running and understands the demands of a busy specialist practice.

You will ideally have:

• Previous experience in medical administration, preferably within a specialist practice

• Experience using Genie

• Strong knowledge of Medicare, DVA, WorkCover and private health fund processes

• Medical billing experience, including inpatient billing

• Experience with theatre bookings and patient quotes

• Experience managing referrals and triaging patients

• Experience managing a busy specialist diary

• A sound understanding of medical terminology

• Excellent written and verbal communication skills

• Strong attention to detail and organisational skills

• Demonstrated ability to prioritise competing demands

• A pleasant and confident telephone manner

• Excellent reliability and punctuality

• The ability to work flexibly within the agreed working arrangements, including occasional adjustments to finishing times and leave coverage when required

Experience in a similar specialist surgical role will be highly regarded.

Calm. Caring. Capable.

You'll be someone who:

Puts patients at ease.
You understand that patients contacting a specialist surgical practice may be anxious, uncertain or concerned, and you communicate with warmth, patience and empathy.

Stays calm when things get busy.
Phones, emails, referrals, bookings and the specialist's diary can all demand attention at the same time. You know how to assess what needs to happen first and keep things moving.

Takes ownership.
You don't need to be constantly directed. You notice what needs doing, follow things through and take pride in keeping the practice organised.

Communicates exceptionally well.
You are professional and personable with patients, doctors, hospitals, health funds and colleagues alike.

Works well as part of a team.
You contribute to a positive workplace and understand the importance of creating a happy, respectful and supportive environment.

Is dependable.
You are punctual, reliable and take your responsibilities seriously.

This is an opportunity to become a trusted and valued member of an established specialist practice, rather than simply filling a reception desk.

Your experience will be appreciated. Your organisational skills will matter. And you'll have the opportunity to build strong relationships with patients and the healthcare professionals you work alongside.

If you are an experienced medical secretary who enjoys being the person who knows what's happening, keeps everything organised and makes the day run smoothly, we'd love to hear from you.

This position is being recruited confidentially on behalf of an established Brisbane specialist surgical practice.

Further details about the practice and specialist will be provided to shortlisted candidates as part of the recruitment process.

Please submit your resume and a brief cover letter outlining:

• Your medical administration experience

• Your experience using Genie

• Your experience with medical billing, referrals and/or theatre bookings

• Why you believe you would be a strong fit for this opportunity

If you're an experienced medical secretary looking for a role where your skills are genuinely valued, we'd love to hear from you.