Porter

Job Description

About Hilton Melbourne Little Queen Street

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.

About The Role

As a Porter, you will be the welcoming face of the hotel. You will be responsible for performing valet parking duties, transferring and storing luggage and providing information and advice to guest with your extensive knowledge of Melbourne and local attractions. Specifically, you will be responsible for performing the following tasks to the highest standards:

Engage with our guests to create lasting memoriesRetrieve and manage guest luggageValet park guest cars and maintain accurate records of vehicles in the hotel’s careArrange and assist guests with taxisSupport other hotel departments when requiredAssist the Front Office team with basic reception duties, including but not limited to guest arrivals, departures and responding to enquiries

What are we looking for?

You will be outgoing, enthusiastic & welcoming!Have excellent personal presentationAbility to lift heavy objectsCommitment to respond to guest requests and deliver high levels of serviceAustralian Driver’s License (dual Manual & Automatic required)

What will it be like to work for Hilton?

At Hilton We Know That Our Team Members Are The Reason Behind Our Success So In Turn We Are Committed To Ensuring That Hilton Is a Workplace Where You Can Thrive And Make Time For What Matters Most. In 2025, Hilton Ranked #1 Across All Industries By The Great Place To Work Institute In Australia And Worldwide. At Hilton, You Can Also Look Forward To Receiving

Worldwide travel discounts at unbelievable rates for you and your friends and family!25% off Food & Beverage in the hotels!Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a fewA workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing