CSR / Scheduler

Adept Plumbing and Gas | Meadowbrook, Brisbane

Adept Plumbing and Gas is looking for an experienced Administrative Assistant / Scheduler to join our office team in Meadowbrook.

This is a maternity leave cover position, with the possibility of becoming a permanent full-time role for the right person.

You will play an important role in keeping the business running smoothly by managing staff diaries and schedules, coordinating jobs, liaising with customers and supporting the day-to-day operations of our busy plumbing and gas business.

This is a role where no two days are the same. You’ll need to be organised, proactive and able to take ownership of your day while ensuring important tasks never fall through the cracks.

• Manage and schedule employee diaries to maximise productivity across the team

• Coordinate daily jobs, appointments and staff movements

• Use Xero, ServiceM8, Google Suite, Facebook Meta and GoHighLevel CRM

• Handle customer enquiries and liaison via phone and email

• Organise and manage quotes, bookings and scheduled jobs

• Follow up outstanding tasks and ensure critical actions are not missed

• Maintain accurate records and follow company procedures

• Assist with general office management and procurement

• Communicate effectively with tradespeople, customers, suppliers and the wider team

• Help keep the office organised and running efficiently

We are looking for someone who:

• Has a minimum of 2 years’ administration or scheduling experience

• Is highly organised and has excellent attention to detail

• Can confidently manage multiple priorities in a busy environment

• Has a friendly, professional and personable phone manner

• Is a quick thinker who can use initiative and make decisions

• Is tech-savvy and comfortable learning new software and systems

• Can adapt quickly when schedules or priorities change

• Is able to remain calm, focused and professional during high-pressure moments

• Takes ownership of their workload and doesn't need to be constantly directed

• Follows procedures carefully and understands the importance of accurate information

Experience in the plumbing or trades industry, running your own business, or managing fluid staff schedules would be highly regarded but is not essential.

Adept Plumbing and Gas is a friendly and dynamic plumbing and gas business based in Meadowbrook, Brisbane.

We have a great team culture and genuinely value our people. We believe that looking after our staff, maintaining a positive workplace and supporting a healthy work-life balance are just as important as getting the job done.

We enjoy regular team events and social outings, and our office team works closely together to support our tradespeople and customers.

• Great team culture and regular social outings

• Supportive admin team environment

• Plenty of variety – no two days are the same

• A friendly and positive workplace

• Opportunity to learn and develop within the business

• Strong focus on staff wellbeing and work-life balance

• Potential for the role to become permanent full-time

If you're someone who loves being organised, enjoys a busy day, can juggle multiple things at once and takes pride in keeping a business running smoothly, we'd love to hear from you.

If you think you'd be a great fit for the Adept Plumbing and Gas team, apply now and tell us a little about yourself and your experience.