Hardware IT Support (Assistant)

IT Support Assistant (Hardware & Onsite Support)

Employment Type: Full-time / Part-time (Negotiable)
Industry: IT Services

About the Role

We are looking for a hands-on IT Support Assistant to join our team, providing day-to-day technical support across multiple business locations. This role is ideal for someone who enjoys both onsite and remote support, and is confident working with hardware, networks, and Microsoft systems.

Our store and office teams operate primarily in Mandarin, so this role involves delivering technical support, training and documentation in both Mandarin and English.

Key Responsibilities

• Provide onsite and remote IT support for multiple offices and stores

• Manage and maintain Microsoft 365 / Outlook / Exchange Online

• Set up and troubleshoot printers, scanners and office hardware

• Configure and support VoIP phone systems

• Install and maintain network devices (routers, switches, access points)

• Set up CCTV systems (basic installation and troubleshooting)

• Support new store setup, including internet and network configuration, Wi-Fi deployment, and device setup (PCs, POS systems, printers, phones)

• Diagnose and resolve hardware and software issues efficiently

• Maintain documentation and provide user guidance in both Mandarin and English

Requirements

• Minimum 3 years of IT support experience

• Working proficiency in Mandarin and English

• Hands-on experience with Microsoft 365 / Exchange Online administration

• Business-level networking experience, including router and switch configuration

• Australian work authorisation (this role is not open to sponsorship)

What We Offer

• Stable long-term opportunity

• Exposure to multi-site IT operations

• Friendly and supportive team

• Flexible working arrangements (depending on role)