Client Services Coordinator

Allied Health Led Disability Support

Client Services Coordinator

Registered Nurses encouraged to apply

Adelaide: Central Office Location

Permanent Full-Time | Salaried

$90K to $105K + Superannuation

The role that sits at the heart of everything we do

Every great support team starts somewhere. Usually it starts with one really good conversation, one thorough assessment, one person asking the right questions at the right time.

That's this role.

As Client Services Coordinator, you're the first real point of contact for people stepping into support with The Orange Umbrella. You'll walk into homes, meet families, and assess risk and environment, then start shaping what good support actually looks like for that person, not a generic version of it. From there you'll work with rostering and clinical compliance to build a team around them that fits.

This role would suit a Registered Nurse ready for something different. You'll use your clinical assessment instinct, your eye for risk, and your ability to read a home and a person in the first five minutes, without being tied to a clinical caseload, shift work, or a roster that runs your life. No nights, no weekends, no on-call. Just steady, business-hours work where your clinical judgement is genuinely valued, not just used.

We're an allied health led provider, so you won't be doing this in isolation. Complex care planning and clinical questions all have our allied health team right there with you.

Why RNs make the move to this role

If you're an experienced Registered Nurse weighing this up against clinical work, here's what tends to matter:

• Your life back: permanent business hours, no shift work, no nights, no on-call rotations
• Genuine autonomy: you're not just delivering a care plan someone else wrote, you're the one shaping it from the first assessment onward
• Relationship over throughput: no high-acuity turnover and no revolving caseload, so you get to actually know the people and families you work with
• A career path that doesn't require going back into acute nursing: growth here looks like deeper expertise and broader scope, not a return to the ward
• Pay that reflects the move as a genuine step up, not a compromise

What you'll actually be doing

• Leading intake for new clients: risk assessments, health assessments, and environmental and home assessments
• Spotting what matters early, including clinical risk, environmental hazards and unspoken needs, and turning that into a plan that actually works
• Establishing initial care plans and contributing to complex care planning alongside our allied health team, clients and families
• Working closely with rostering to build the right support team around each client, matched by skill, location and fit
• Partnering with clinical compliance to keep every support worker on a client's team appropriately skilled and screened
• Being a genuine point of contact for clients and families as they settle in and as things change
• Staying close to complex or higher-risk clients as their coordinator, not just their onboarding contact

What you bring

• NDIS experience is essential. This isn't the place to learn it from scratch
• RN qualification highly regarded (this role is built for an RN who wants coordination, relationship and complexity, without the clinical caseload)
• Real experience conducting risk, health or environmental assessments
• Confidence contributing to care planning, including for clients with complex needs
• The kind of communication skills that build trust fast, with clients, families and a multidisciplinary team
• Solid working knowledge of NDIS practice standards
• Current NDIS Worker Screening Check (or willingness to obtain)
• Current First Aid/CPR

Why The Orange Umbrella

We're allied health led, and that shapes everything, right down to how coordination happens here. You won't be coordinating in a vacuum. You'll have real clinical backup, a team that actually collaborates, and the autonomy to do the job properly rather than just quickly.

This is a permanent, full-time, salaried role. That means the security of a stable position with a team invested in your growth, not just filling a roster gap.

• $90K to $105K + superannuation
• Professional development commensurate with experience
• Portable Long Service Leave
• Flexible working arrangements
• Direct integration with our allied health team
• A relational, intentional culture. We mean that, not just say it

Ready to build support teams that actually work?

✉ info@theou.com.au

☎ 7087 0817. Ask for Leah, Quality and Compliance Manager, or Sylvia

Pay: $90,000.00 – $105,000.00 per year

Benefits:

• Employee mentoring program
• Travel reimbursement

Experience:

• NDIS: 1 year (Required)

Licence/Certification:

• NDIS workers screening (Required)
• Full Driver Licence (Required)

Work Location: In person