Senior Compliance Officer and Senior Governance Officer

• Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
• Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
• Do you want to drive impactful compliance and governance initiatives that strengthen Australian safety standards and community protection?

Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.

We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.

Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.

Aligned with the ACCC Strategy, the Consumer Product Safety Division’s strategic objective is to "Protect Australians from harmful products and practices". We aim to achieve this through strong enforcement, active monitoring, educating businesses, informing consumers and taking timely intervention.

We use an intelligence-led and strategic approach to assess current and emerging consumer product safety risks and, where warranted, take action. We apply our Product Safety Priorities, and the broader ACCC Compliance and Enforcement Policy, to prioritise and address consumer product safety risks.

The advertised positions are in the Risk Management and Policy Branch (Standards Reform team, E-micromobility team and our Governance and Coordination team). The merit list from this recruitment may also be used to fill ongoing and non-ongoing positions across the Consumer Product Safety Division and broader ACCC.

As a Senior Compliance Officer at the APS6 level in the Standards Reform Team or the E-micromobility Devices Team, your work will involve supporting managers to deliver the following activities:

• Regulatory interventions – making recommendations to the Minister for regulatory action, including to issue or substantially update a product safety standard.
• Project management – designing, executing and evaluating initiatives within budgets and timeframes aimed at addressing a product safety hazard or internal business need.
• Research – undertaking research, analysis and consultation to prepare reports and recommendations that inform risk mitigation strategies to address product safety hazards
• Stakeholder engagement– working collaboratively with stakeholders across a diverse range of stakeholder groups (including consumer and health advocates, industry associations, legal experts, academia and government) to address product safety issues.

As a Senior Governance Officer at the APS6 level in the Governance and Coordination Team, your work will involve supporting managers to deliver the following activities:

• Corporate management, governance and support – corporate planning and reporting, briefs, budget management, executive and business support, divisional communications, and secretariat services for key internal and external committees 
• Workforce capability - knowledge management, data and systems, learning and development, recruitment, census related activity, vicarious trauma management framework, enforcement coordination
• Uplift projects –corporate initiatives that strengthen operations and capability.



All APS6 roles are expected to exemplify team leadership and contribute to a professional, collaborative and supportive team culture by role modelling leadership behaviours, supporting staff development, promoting wellbeing and coaching others.

All candidates are expected to meet the APS Integrated Leadership Profile (ILS) for the APS6 classification. Follow the link for more information on the ILS.

Senior Compliance Officers in the Standards Reform Team or the E-micromobility Devices Team are expected to meet the following criteria:

• A demonstrated understanding, or an ability to quickly acquire an understanding, of the ACCC’s product safety functions, role, purpose and objectives, and knowledge of the Australian Consumer Law.
• A demonstrated ability to:

- Undertake objective, systemic research, analyse complex issues and make recommendations to support decision making (ideally in matters involving product safety risks).

- Communicate clearly and persuasively to internal and external audiences. This includes preparing briefing materials, reports, correspondence and external facing materials such as consumer and industry guidance.

- Build positive working relationship and effectively engage and work with both internal and external stakeholders to deliver outcomes. 

- Plan, organise and prioritise a demanding workload, ensuring quality work with timely delivery.

- Guide and develop staff where required.

The following job specific criteria are also highly desirable:

• Technical, policy or sector knowledge of product safety, consumer affairs and/or small business issues.

Senior Governance Officers in the Governance and Coordination Team are expected to meet the following criteria:

• A demonstrated understanding of, or ability to take steps to acquire knowledge of, the ACCC’s product safety functions, role, purpose and objectives, and knowledge of the Australian Consumer Law
• Work under limited direction, apply sound judgement and analytical thinking, and manage competing priorities in a fast-paced environment
• Deliver high-quality governance, secretariat, project and business support, including identifying and recommending improvements to processes and systems.
• Communicate clearly and confidently, both verbally and in writing, with a focus on key issues and practical outcomes.
• Demonstrate professionalism, discretion, attention to detail and a strong understanding of relevant policies, procedures and APS obligations.
• Confidently use office technologies and agency systems to support divisional operations, data quality and workflow management.

To find out more about us and the role, please read the Candidate Kit.

The nature of this role may involve reviewing and analysing materials that could be disturbing. This includes graphic photos or detailed descriptions of the injuries or deaths of people associated with consumer products.

The Consumer Product Safety Division has processes in place to help minimise and manage the impact of vicarious trauma. However, it is important that you consider if the advertised role is the right fit for you as exposure to this type of content may be an unavoidable part of the role.

Please reach out to the contact officer for the advertised role if you would like more information.

The ACCC is an independent statutory authority that administers the Competition and Consumer Act 2010 and other Acts. The ACCC works to promote effective competition and fair trading in the market place to benefit consumers, business and the community, and efficiency in the delivery of certain infrastructure services. The AER is a part of the ACCC. The AER is Australia's national energy market regulator and has an independent board. The AER shares employees, resources and facilities with the ACCC.