Kiosk 2IC - The Australian Reptile Park

Full-Time Kiosk 2IC

Australian Reptile Park

Lead. Inspire. Deliver Exceptional Guest Experiences.

Are you an experienced hospitality professional with a passion for leadership, customer service, and creating memorable experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you!

The Australian Reptile Park is looking for an enthusiastic and motivated Full-Time Kiosk 2IC to join our dynamic team. This is an exciting opportunity to take on a hands-on leadership role, working closely with our Kiosk Supervisor to ensure our kiosk operates smoothly while delivering exceptional food and service to thousands of guests.

If you're someone who enjoys leading by example, mentoring a team, and taking pride in maintaining high standards, this role is for you!

About the Role
As our Kiosk 2IC, you'll be at the heart of our daily food and beverage operations. You'll play a key role in leading the team, supporting staff development, maintaining exceptional food safety standards, and ensuring every guest leaves with a smile.

This is a varied, fast-paced position where you'll have the opportunity to make a real impact while working in one of Australia's most unique and exciting wildlife attractions.

What You'll Be Doing

• Lead, coach and inspire a high-performing customer service team

• Deliver outstanding customer experiences and confidently resolve guest enquiries

• Ensure exceptional food safety, hygiene and presentation standards are maintained

• Oversee safe food preparation and handling practices

• Operate and reconcile cash registers and POS systems

• Manage stock ordering, stocktakes and inventory control

• Troubleshoot POS and computer systems when required

• Support the day-to-day running of the kiosk to ensure smooth, efficient operations

• Maintain a professional, positive and welcoming environment for guests and team members alike

What You'll Bring

We're looking for someone who is passionate about hospitality and enjoys bringing out the best in others. You'll have:

• 3-4 years' experience in a hospitality or food service supervisory role

• A strong background in customer service and food handling

• Current Food Safety Supervisor Certificate

• Experience using POS systems and handling cash

• Strong computer skills

• Excellent communication and leadership skills

• A positive attitude, strong work ethic and the ability to motivate a team

• Current First Aid Certificate

• Current NSW Working With Children Check

• The ability to remain calm and organised in a busy environment

Availability
This is a full-time position (38 hours per week) working across five consecutive days (Tuesday to Saturday).

Applicants must also be available to work:

• Weekends

• Public holidays

• School holiday periods

Why Join the Australian Reptile Park?
At the Australian Reptile Park, no two days are ever the same. You'll become part of a passionate, supportive team dedicated to creating unforgettable experiences for our guests while contributing to one of Australia's most iconic wildlife attractions.

If you're ready to take the next step in your hospitality career and love the idea of working in a fun, energetic and unique environment, we'd love to hear from you!

Apply Now
Think you've got what it takes? We'd love to hear from you!

Submit your resume and cover letter outlining your experience and why you'd be a great fit for the Australian Reptile Park team.

Send your cover letter and resume to:
Stella – ••••@reptilepark.com.au
Please note: DO NOT APPLY THROUGH SEEK

Applications close: 5:00pm, 4th September 2026
Only shortlisted applicants will be contacted.

The Australian Reptile Park is an equal opportunity employer. All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability status.