Receptionist & Customer Care Coordinator

About us

Active Mobility Systems Pty Ltd is a leading provider of mobility solutions, dedicated to enhancing independence and quality of life for our clients. We pride ourselves on delivering exceptional customer service and innovative products that make a genuine difference. Our team is committed to creating a welcoming and professional environment where both employees and customers feel valued and supported.

About the role

We are seeking a Receptionist & Customer Care Coordinator to join our team at our Silverwater NSW location on a full-time basis. This is a key position that serves as the first point of contact for our customers and visitors, whilst also providing essential administrative and customer support functions. The successful candidate will play a vital role in maintaining our professional image, ensuring excellent customer experiences, and supporting the smooth operation of our office. You will be the face of Active Mobility Systems, requiring excellent communication skills, a friendly demeanour, and the ability to multitask in a fast-paced environment.

Key responsibilities

• Managing front desk operations, including greeting and welcoming visitors and customers with professionalism and warmth

• Answering and directing telephone enquiries, taking messages accurately and ensuring prompt responses

• Providing general customer service support, responding to enquiries via phone, email and in person

• Managing customer requests and escalating complex issues to appropriate team members

• Performing administrative tasks including data entry, filing, document preparation and record management

• Maintaining a clean, organised and welcoming reception area

• Processing customer payments, invoicing and basic bookkeeping tasks as required

• Supporting events, client visits and special projects as needed

• Liaising between customers and internal departments to ensure seamless service delivery

What we're looking for

• Previous experience in a receptionist, customer service or similar administrative support role

• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders

• Strong organisational and time management abilities, with the capacity to prioritise multiple tasks

• Proficiency in Microsoft Office applications and familiarity with appointment scheduling systems

• Friendly, patient and professional demeanour with a genuine commitment to customer satisfaction

• Ability to multitask and remain calm under pressure in a busy environment

• Strong attention to detail and accuracy in data entry and administrative work

• Reliable, punctual and a team player with positive work ethic

• Customer service experience in a healthcare, mobility or related industry would be highly advantageous

• Telephone etiquette skills and experience using modern phone systems desirable

What we offer

At Active Mobility Systems, we value our employees and are committed to providing a supportive and inclusive workplace. We offer a range of benefits designed to support your professional development and wellbeing:

• Competitive salary and conditions in line with industry standards

• Ongoing training and development opportunities to enhance your skills and career progression

• A collaborative and friendly team environment where your contribution is recognised and appreciated

• Flexible work arrangements to support work-life balance where operational requirements allow

• Staff discounts on our mobility products and services

• A supportive workplace culture focused on professional growth and employee wellbeing

Apply now

If you are an enthusiastic, customer-focused professional with receptionist and administrative support experience, we would love to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and two professional references. Join the Active Mobility Systems team and help us make a difference in our customers' lives.