Driver Training Administrator

About the Role

We are seeking a highly efficient Driver Training Administrator with administrative experience working for a Registered Training Organisation and great attention to detail to support the Training Project Coordinator during the period of an intensive project. This is a 4-month fixed-term contract role.

This role is responsible for providing administrative and customer support to the training/assessment staff and clients by ensuring highly organised document control and data entry, responding to all training enquiries by taking bookings via phone/email, and maintaining the database to ensure appropriate distribution of promotional material.

Responsibilities

• Promote and upsell CCT products and services where appropriate when booking in courses.
• Liaise with trainers in relation to booking, create and send notification of training letters to enrolled trainees, and notify trainers of confirmed participants numbers.
• Distribute certificates of completion to participants who have successfully completed the training.
• Maintain sales referrals table to ensure that salespeople receive CCT commissions on time monthly.
• Follow up outstanding sales “leads” referred by CRM team and issue daily reports to the State Manager of progress.
• Answer all inbound calls in a professional and timely manner, taking detailed messages and responding as required.

Skills & Experience

• Proficient Microsoft Office skills (essential)
• Administrative experience working for a Registered Training Organisation (essential)
• Student Management System experience (advantageous)
• Ability to work under pressure and meet deadlines.
• Excellent customer service

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.