Implementation Consultant

Location: DOCKLANDS, VIC

Salary: Not Specified

Job Type: Permanent position | Full time position

The purpose of this role is to ensure customers are highly satisfied with Motorola Solutions’ Noggin software implementations, get the most value out of Noggin’s products and services, and continue to subscribe

to Noggin’s software and ongoing professional services. As a member of the Professional Services team this role is responsible for working through the implementation process with 3-4 customers at a

time. Implementation consultants gather requirements, design solutions, and work to configure the solutions required by our clients.

Implementation consultants are responsible for assisting clients with system set up, configuration, integration assistance, data migration and training needs guided by the Noggin implementation process.

Job Duties ? Apply requirements gathering techniques (such as solution walk- throughs, document analysis, requirements workshops, business

analysis) to independently determine the requirements for customers or potential customers. ? Lead requirements gathering workshops for medium to large

stakeholder groups. ? Guide the customers through Noggin Solutions to capture applicable customization changes.

? Where appropriate, assist the customer in adopting best practice template work package solutions. ? Devise solution design approaches to determine how to configure a

system to meet functional requirements. ? Create solution change registers and custom solution design documentation.

? Document and assign configuration tasks to the Configuration Analysts. ? Have and maintain the ability to configure all components of the system to construct entire sites (i.e., full system builds).

? Conduct system functional testing using test cases and test scripts. ? Prepare complete test plans including writing test cases and test scripts.

? Support customer defect remediation activities. ? Deliver full-length/comprehensive product demonstrations, including demonstration of entire system functionality to large numbers of

participants. ? Deliver standard or tailored product training to customers. ? Assist customers with their configuration by providing expert advice on

configuration design, and conduct customer configuration reviews. ? Create customer-facing user guides and training material. ? Adhere to the Noggin project methodology and provide

direction/guidance on project tasks and activities to Configuration Analysts. ? Develop and maintain deep knowledge and expertise in products and

solutions that Noggin provides, including the customer problems they address, how they are used, and the benefits they provide. ? Analyze the requirements of customers (prospective, existing or

partners), and advise on or devise solutions for them, including custom configuration. Configure solutions for customer’s needs, or tasks and coordinate the

Configuration Analysts to do so. ? Provide compelling presentations, tours, and demonstrations of Noggin’s products to prospective buyers, customers, or partners, that

showcase how requirements are met, and the advantages and benefits. ? Act as the product expert in meetings with customers or partners,

answering questions about product capabilities and/or researching and providing the correct answers. ? Assist with the scoping of implementations including work breakdowns

and estimations. ? Act as an first escalation point to assist the Noggin customer support team with troubleshooting / investigating post-project production

issues. ? Coach more junior members of the team and assist new starters. ? Conduct internal / peer reviews of project work for junior resources

working as Implementation Consultant I. ? Develop knowledge base articles and share lessons learned around

system configuration capabilities/functionality. ? Accurately log time and achieve specified billable utilization of 75% Basic Requirements

? Bachelor’s degree in business / commerce / information technology / computer science, or equivalent qualifications or experience

? A minimum of 5 years commercial experience in business or software analysis / SAAS or other software implementation ? Demonstrated experience in some or all of the following:

o Requirements gathering and analysis o Designing solutions for SAAS or other software implementation

o Working within project teams in a software development context

o Web-based software design and usability o Product analysis for software products o Risk, crisis, incident, or emergency management systems

? Eligible and willing to get Security Clearance Job Title: Implementation Consultant Location: Melbourne

Salary: Up to $110,000 Full Time 37.5 hours per week.